Job description
SUMMARY
The Enterprise Desktop Support Technician assists in maintaining Windows and MacBook workstations, Windows and Unix/Linux based servers, database administration, provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email, and personal requests for technical support. Document, track and monitor problems to ensure a timely resolution. Install software, printers, telephones, etc. Troubleshoot problematic PC issues and other duties as assigned. Serves as subject matter expert and/or top-tier (onsite) support. Monitors help desk request queues and responds to tickets as needed. Employee’s home office will be at Granbury, TX. Employee will rotate to other Vista Proppant & Logistics locations based on an enterprise-wide rotation schedule.
ESSENTIAL FUNCTIONS
- Must be knowledgeable in Win 10 & 11, MS Office, Outlook, Active Directory and familiar with help desk tools.
- Good verbal and written communication skills needed with a high focus on customer service.
- Ability to provide solutions to user problems to ensure user satisfaction and productivity
- Experience in managing groups and user permissions
- Advanced understanding of service delivery framework
- Advanced understanding of networks, PCs, and hardware configuration
- Advanced Knowledge of Active Directory administration.
- Participation in occasional project teams
- Work as an on-call resource
- Travel to remote facility locations
- Work with Dell KACE Service Request and BOMGAR Jump Client tools
- Understanding of and ability to work with Railtronix tool suite
- Must be able to respond to site issues in a timely manner
- All other duties as assigned
JOB SKILLS & EDUCATION REQUIREMENTS
- College degree preferred
- 2+ years professional experience in IT (certifications are a plus)
- 2+ years professional desktop support
- Resourceful and problem-solving skills
- Excellent teamwork and customer service skills
WORKING CONDITIONS
- Work is performed in a fast-moving production environment that requires both individual and team-minded levels of safety consciousness.
- The primary work environment will be office-based, with occasional exposure to logistics and production areas for training and maintenance tasks.
Work Authorization/Security Clearance
Must be authorized to work in the US without sponsorship. Must pass a pre-employment, post-offer drug screen, physical and background check.
EEO Statement
Vista Minerals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vista Minerals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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