Job description

Job Title:- IT Desktop Support Specialist

Job Duration:- LongTerm

Job Location:- NYC, NY (Day-1 Onsite)

Job Description:

• We are seeking an experienced IT Desktop Support Specialist to join our team.
• The ideal candidate should possess excellent technical skills with a strong knowledge of VDI, VPN, AD, Mobile set up, Temp profile issue, application installation (Bloomberg Terminal), drive mapping, user home folder migration, Outlook issue, and SCCM.
• As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems.

Key Responsibilities:

• 5- 10 years of IT End User Trade Floor experience in a leading financial firm in high paced environment.
• Installation, Troubleshooting and Support for Operating System windows 7/10 /11, MAC OS), MS Office 365 suite, One Drive, MS teams, and other Investment & Corporate Banking / Trading applications.
• Provide desktop support to end-users by diagnosing and resolving technical issues related to hardware, software, and network connectivity.
• Install, configure, and troubleshoot applications on desktops and laptops.
• Create and maintain user accounts in Active Directory, including password resets and permissions management.
• Configure and troubleshoot virtual desktop infrastructure (VDI) and VPN connections for remote users.
• Troubleshoot and resolve issues related to temporary profiles, user home folder migration, and drive mapping.
• Provide mobile device setup and support for smartphones and tablets.
• Troubleshoot and resolve issues related to Microsoft Outlook, including email setup and connectivity problems.
• Deploy software packagesmmediately required IT Desktop Support Specialist at NYC, NY (Day-1 Onsite) and updates using SCCM and other enterprise software management tools.
• Ensure all desktops and laptops are properly patched and up to date with security updates and software upgrades.
• Ability to coordinate CM End users’ issues with various Level 3 Server / Network support groups and project teams for service delivery enhancements, maintenance and upgrades.
• Collaborate with other IT teams to ensure the smooth operation of IT infrastructure and services.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Good experience in desktop support, including experience with VDI, VPN, AD, Mobile set up, Temp profile issue, application installation, drive mapping, user home folder migration, Outlook issue, and SCCM.
• Experience with Active Directory, SCCM, and other enterprise software management tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and keep up to date with industry trends.

Job Type: Contract

Pay: $27.00 - $30.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Andes, NY 13731: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9693712473

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