Job description
About Us
The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.
Location
Information Technology Services (ITS) - 2500 Daniells Bridge Road Athens, GA 30606
Job Summary
This position is a paraprofessional (working) level position that provides information technology client support services of varying complexity to higher education system employees. This position assists users in successfully utilizing their hardware and software workstations including troubleshooting operating systems, desktop applications, web applications, network connectivity, and hardware and software upgrades and installations.
Responsibilities
- Participates in the provision of quality system support services for University System of Georgia end users.
- Supports users in successfully utilizing their hardware and software workstations including troubleshooting operating systems, desktop applications, web applications, network connectivity, and hardware and software upgrades and installations.
- Responds to requests for support; analyzes issues, resolves problems, documents cases, and escalates issues as necessary.
- Provides A/V setup, operation and breakdown during Board meetings, events, and conferences; provides onsite A/V support.
- Participates in the development of instructional guides and provides training regarding telephones, A/V equipment, computer equipment and software, and network connectivity to end users.
- Researches new and emerging technology; develops quotes for new equipment; recommends new equipment for purchasing; orders new equipment.
- Participates in managing the inventory of IT assets; participates in recording of new equipment and equipment surpluses, manages equipment rental database.
- Performs related duties as assigned.
Required Qualifications
- Bachelor’s degree required.
- Over three years of related experience required.
- Knowledge of specialized information technology, computers and job-related software programs.
- Skill in analyzing information technology systems.
- Skill in solving problems and implementing solutions.
- Skill in oral and written communication.
- Skill in interpersonal relations.
- Ability to work independently.
Preferred Qualifications
- Knowledge of Board and department policies and procedures.
- Knowledge of IT security standards and techniques.
- Knowledge of specialized A/V equipment.
- Knowledge of ITIL best practices
- Experience with an Enterprise Management System such as ServiceNow
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University System Office as determined by the University System Office in its sole discretion; confirmation of the credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
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