Job description

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

We are currently looking for a Business Analyst who will be accountable for IT communication regarding all enterprise applications (new capabilities, maintenance, outages, etc...), IT online, IT services catalog and SurveyMonkey and applications manager.

Responsibilities

• Writing user-facing communications about IT and enterprise technology initiatives, including new launches of information systems, improvements to business technologies, feature changes and version updates.
• Working with internal communications teams to align IT communications strategies with general internal communication strategies and to ensure a multi-functional match.
• Responding to critical IT incidents by developing communication strategies for urgent events and alerts.
• Creating templates and strategies for planning of IT communication activities and working across all IT teams to ensure alignment to these standards.
• Writing on behalf of executives and managers to communicate in their voice and ensure they are presented in a way consistent with their position.
• PR contribution to projects meant to improve the IT systems in the company, including analyzing the current experience of using these systems.
• Providing UI/UX oversight and input to IT projects to ensure they meet the standards of the user experience encouraged from the department.
• Providing graphic design and HTML services to web and application initiatives inside IT to ensure a clean and consistent look and feel for all IT services and applications.
• Writing support articles and UX articles to develop user knowledge about business information systems used at the company. Publishing these articles on internal SharePoint online sites and designing the articles to align with internal communication standards.
• Developing training materials for IT systems used inside the company and delivering training sessions to users of IT systems.
• Handling internal SharePoint sites containing knowledge documents about IT systems and office software used at the company, including designing these websites, handling changes to them, and keeping them updated with the latest information.
• Handling a survey management tool – writing and distributing surveys, user management
• Developing and leading UX research initiatives to gather metrics about usage of IT systems within the company. Analyzing results of UX results and providing recommendations to leadership.

Minimum Qualifications

• Bachelor's Level Degree with a minimum five (5) years of relevant work experience.

Job Type: Full-time

Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching

Compensation package:

• Bonus pay

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ann Arbor, MI 48105: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SQL: 1 year (Preferred)

Work Location: Hybrid remote in Ann Arbor, MI 48105

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