Direct and guide the Customer Support Center in daily operations. Coordinate the use of district schools by district and
community users and administer and maintain the district’s centralized scheduling system. Administer and maintain the district’s work
order maintenance system. Manage the district’s 24/7 emergency hotline, including managing and dispatching all calls received after-
hours, on weekends, and during non-school days to include holidays. Act as a district liaison between staff and community by
receiving and routing external and internal phone calls as a part of the district’s central phone system. Serve as first point of contact
during emergency situations. Execute and maintain the district’s preventative maintenance database and long range planning databases.
Administer and track utility locates.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency of duties, percent
of time and work year may vary based on department or building assignment.

Description of Job Tasks Frequency % of Time

Daily = D On an annual
Weekly = W basis, e.g. 10
Monthly = M hours of a 40
Quarterly = Q hour work week = 10/40
Annually = A = 25%

1. Responsible for scheduling and coordinating the use of District facilities for all district and D 25%
community groups. Work collaboratively with customers to assist with facility use information
and to accurately complete rental permits. Ensure compliance with insurance regulations.
Collect and extract information for monthly facility use invoicing; collaborate with Finance to
problem solve and troubleshoot accounting needs such as refunds and credits, collections on
accounts, billing disputes, and time sheets from district staff.

2. Direct, guide, and train Customer Support Center staff on all related systems. D 10%
3. Administer and maintain utility locate database. Receive notifications, verify addresses, D 10%

generate locate forms, contact, and issue work orders to appropriate district personnel and/or
external contractors. Adhere to federal regulations regarding documentation, filing and record
keeping.

4. Responsible for ensuring after-hours on-call operations run efficiently. Serve as first point of D 10%
contact for the district’s after-hours 24/7 emergency hotline. On a rotational basis,
independently respond to and dispatch calls a high volume of calls received after-hours, on
weekends, and during non-school days to include holidays. Maintain an on-call database of all
calls received and dispatched after hours. Issue work orders to Operations staff for all calls
received.

5. Administer the district’s work order system. Serve as the central contact for requests from staff D 10%
and community. Manage and coordinate flow of information to Operations and Warehouse
staff as well as schools. Compile and analyze work order data for reporting. Coordinate work
orders necessary for facility use needs including building automation scheduling, deliveries,
and custodial services.

2407 LaPorte Avenue, Fort Collins, CO 80521 • phone: (970) 490-3488

web:www.psdschools.org

6. Act as a district liaison between staff and community by responding to and routing inquiries, D 10%
concerns, and questions received through the district’s central phone system. Resolve
community and staff concerns providing public relations with a high level of customer
service.

7. Administer the district’s database and scheduling system for Facility Services’ preventative D 8%
maintenance program. Collaborate with all applicable departments to develop best practices,
collect, and enter equipment inventories, and monitor the issuance of work orders. Maintain
district long range planning databases and assist with the collection, entering, analyzing, and
reporting of data.

8. Collaborate with the district’s Lock Shop to issue and maintain key distribution for district sites D 5%
according to district policy and guidelines. Work with community users to coordinate access
to district tracks, tennis courts, and fields by collecting and processing annual fees. Maintain
key issuance database, documentation, filing, and record keeping

9. Attend work and arrive in a timely manner. D 1%
10. Serve as first point of contact during emergency situations by receiving calls and determining W 10%

urgency and priority for incidences that include a variety of sensitive and critical issues.
Coordinate with appropriate departments to activate emergency notification protocols through
issuance of emergency notification text messages informing appropriate parties. Maintain
communication, assistance and follow-up with District Crisis Response Team, district staff and
school sites. Maintain knowledge of crisis response procedures. Upkeep of district emergency
notification contact lists.

11. Perform other duties as assigned. Ongoing 1%
TOTAL= 100%

EDUCATION AND RELATED WORK EXPERIENCE:
• High School Diploma or GED required, associate degree or post-secondary courses in office administration, business or

LICENSES, REGISTRATIONS or CERTIFICATIONS:

• Criminal background check required for hire
  

506R4 – Operations Support Specialist Lead

• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and

• Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate

MATERIALS AND EQUIPMENT OPERATING KNOWLEDGE:

• Operating knowledge of and experience with personal computers and peripherals
• Operating knowledge of and experience with work order management software systems and facility use management software

REPORTING RELATIONSHIPS & DIRECTION/GUIDANCE:

POSITION TITLE # of EMPLOYEES

Direct reports: This job has no direct supervisory responsibilities.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands, work environment factors and mental
functions described below are representative of those that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL ACTIVITIES: Amount of Time

None Under 1/3 1/3 to 2/3 Over 2/3
Stand X
Walk X
Sit X
Use hands to finger, handle or feed X
Reach with hands and arms X
Climb or balance X
Stoop, kneel, crouch, or crawl X
Talk X
Hear X
Taste X
Smell X

WEIGHT and FORCE DEMANDS: Amount of Time

None Under 1/3 1/3 to 2/3 Over 2/3
Up to 10 pounds X
Up to 25 pounds X
Up to 50 pounds X
Up to 100 pounds X
More than 100 pounds X

MENTAL FUNCTIONS: Amount of Time

None Under 1/3 1/3 to 2/3 Over 2/3
Compare X
Analyze X
Communicate X
Copy X
Coordinate X
Instruct X
Compute X
Synthesize X
Evaluate X
Interpersonal Skills X
Compile X
Negotiate X

506R4 – Operations Support Specialist Lead

WORK ENVIRONMENT: Amount of Time
None Under 1/3 1/3 to 2/3 Over 2/3

Wet or humid conditions (non-weather) X
Work near moving mechanical parts X
Work in high, precarious places X
Fumes or airborne particles X
Toxic or caustic chemicals X
Outdoor weather conditions X
Extreme cold (non-weather) X
Extreme heat (non-weather) X
Risk of electrical shock X
Work with explosives X
Risk of radiation X
Vibration X

VISION DEMANDS: Required
No special vision requirements.
Close vision (clear vision at 20 inches or less) X
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision
Depth perception
Ability to adjust focus

NOISE LEVEL: Exposure Level
Very quiet
Quiet
Moderate X
Loud
Very Loud

506R4 – Operations Support Specialist Lead