Position Description

If you are looking for a place where you can make a difference in the life of a child, Project Harmony is looking for you. We are seeking an experienced and committed Intake Coordinator to join our dynamic and innovative organization.

This position is responsible for the scheduling of child abuse and neglect intakes, managing community calls and walk-in clients and ensuring coordination of all investigative parties requesting services at the Child Advocacy Center (CAC).

Who We Are

Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members. Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect. Project Harmony is one of the largest Child Advocacy Centers in the nation.

At Project Harmony, we don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefit of our employees, our clients and our community. Project Harmony is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Our Culture

At Project Harmony, we are committed to building a team of dedicated, compassionate professionals who are supportive of our culture:

We are all Project Harmony: Project Harmony exists because of the unique collaboration of community partners, dedicated to ending child abuse and neglect. Our strength lies in our people, their ideas, their differences, their diverse talents and perspectives.

We bring our best everyday: Project Harmony consists of experts, problem solvers and visionaries dedicated to promoting creativity and innovation. We demonstrate personal integrity and maintain a high standard of ethical behavior. Project Harmony is dedicated to fostering a learning environment where all members of the collaborative process can flourish.

When it comes to children, we don’t compromise: Children come first in all that we do. Project Harmony provides a safe place where children have the courage to use their voices – a place where healing begins. Because of Project Harmony’s coordination of care, children entering Project Harmony go from crisis to courage. Our vision reimagines the system to make it work best for all involved, especially the child.

Essential Duties and Responsibilities

• Provide support and crisis intervention with clients on community calls and walk-ins.
• Perform the intake function for referrals from law enforcement and Child Protective Services (CPS), gathering background information and coordinating the scheduling of interviews and medical evaluations.
• Manage and track the daily intakes flagged as Child Advocacy Coordination Required Intakes.
• Ensure a coordinated response between law enforcement and CPS when scheduling forensic interviews and medical exams. Assist with coordination of CAC lead intakes, contacting caregivers or professionals. Track CAC lead intakes and report back to LE and CPS all follow-up and services provided.
• Timely input of case information related to referral reason into agency database.
• Work closely and collaboratively with system partners.
• Assist in identifying training needs for child welfare staff and community partners related to child development, trauma, parent-child relationships and availability of community services and resources for children and families and other best practice trainings.
• Ensure culturally competent services are provided without regard to race, ethnicity, religion, socioeconomic status, disability, gender or sexual orientation.
• Other Intake Coordinator duties as assigned.

Education and Training

• Minimum of a Bachelor’s degree in Social Work or related field.
• Training and experience in child abuse/neglect investigations.

Work Experience

• Previous professional experience related to the investigation of child abuse and neglect cases.
• Previous experience working with Nebraska Department of Health and Human Services computer system (NDEN) preferred.
• Previous experience in working as part of a multidisciplinary team.

Required Knowledge and Skills

• Knowledge and understanding of family violence and the dynamics of child abuse and neglect.
• Knowledge and understanding of child development and the impact of trauma.
• Exceptional organizational skills, attention to detail and ability to multi-task.
• Demonstrate effective verbal and written communication skills.
• Demonstrate problem solving and conflict management skills.
• Computer skills and knowledge of Microsoft Word, Access and Outlook.
• Knowledge and understanding of cultural diversity and ability to exhibit sensitivity in dealing with people of varied backgrounds, beliefs and abilities.
• Ability to work as part of a multidisciplinary team and collaborate with a wide range of professionals including law enforcement, social services, medical, mental health providers and attorneys.
• Ability to listen to ideas and accept feedback from others.
• Ability to be flexible and adjust to a quickly changing schedule and handle distractions, interruptions and stressful situations.
• Must possess time management skills.
• Good working knowledge of community resources.
• Must respect and maintain confidentiality.

Other

• Must be willing to work flexible hours.
• Must submit to a thorough criminal history background check.
• Must have access to a vehicle, possess a valid Nebraska driver’s license and proof of insurance.

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.