Albany Valve & Fitting Co., Inc., a privately held company, is an authorized sales and service center for the Swagelok Company, a $2B global organization that designs, manufactures, and delivers an expanding range of the highest quality fluid system products. Albany Valve & Fitting Co., Inc. serves customers in Eastern New York State (23 counties in the Tech Valley), the State of Connecticut, the State of Vermont, and Western Massachusetts (4 counties) since incorporation, May 1972.

Summary:

Reporting to the Sales Operations Manager, the Inside Sales Representative will provide service support for sales and customer service. This role is also responsible for increasing business revenue by making outbound calls to generate interest, qualify prospects and close sales. The ideal candidate will be ambitious and determined, mechanically inclined, have an interest in technical products, and motivated to provide superior sales support while solving a technical problem.

Duties & Responsibilities:

• Become an expert on Swagelok offerings and process & instrumentation applications

• Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, and building rapport
• Work with marketing to help drive promotional campaign success
• Provide information through inbound lead follow-up and outbound cold calls and emails
• Utilize business intelligence to gain insight on customers
• Develop accounts by checking customers’ buying history, suggest related and new items, and explain technical features
• Maintain and expand job knowledge by studying new product and service offerings and participating in educational opportunities

• Nurture established customer relationships to drive recurring business and meet annual targets

• Track all sales activity in customer management system (CRM)
• Onsite customer visits as determined by sales team

• Always be a part of a new solution or opportunity to improve

Qualifications:

• Bachelor’s Degree required
• History of success in business, sales, or Application Engineering
• Demonstrated success rapidly building and maintaining relationships
• Demonstrated success working with technical offerings
• A history of excellence in communication, active listening, problem solving & a willingness to close
• A history of, or demonstrated intrinsic drive to compete & win
• Proven success working independently and with a team environment

Core Values:

• Quality
• Integrity
• Respect
• Customer Focus
• Continuous Improvement
• Innovation

Benefits & Compensation:

• Be a part of a locally owned & operated business, affiliated with a global organization who values treating everyone with integrity & respect
• Be a part of a progressive company challenging the status quo
• Comprehensive medical, dental & life insurance plan
• Sales Expenses
• 401k
• Paid vacation, sick & personal days
• Paid holidays
• Hybrid work environment after 90 days

Working Conditions & Physical Efforts:

• Intellectually intense, fast paced and often changing environment
• Work is performed in an interior office or mobile work environment
• Remain stationary for extended periods of time while interfacing with a telephone and computer
• Requires employees have no restrictions operating a motor vehicle
• Requires employees have no restrictions on domestic or international travel
• This role requires limited physical effort and has limited exposure to physical risk and must be able to occasionally lift and/or move up to 30 pounds