Job Details

Description:

The primary role of the Inside Deficiency Sales Specialist is identified within existing customer accounts where deficiency quotes have been quoted, opened and not closed and are now considered “aged”. Secondarily, as the primary point of contact or additional support within an assigned district office for customers with identified systems integrity issues; quote and sell repair work that has been identified during contracted fire and life safety system inspections. Enhance customer relationships by leveraging customer contact methods, identify leads and opportunities for other sales team members and businesses. This exciting role will be instrumental in delivering increased revenue as well as contributing to customer experience and retention. If you are comfortable in a fast paced, high volume, high activity metrics driven environment then consider joining this team as we continue to revolutionize the way in which we grow our business!

Job Responsibilities:

• Work in close alignment with field-based sales representatives or assigned dedicated market to close new and previously proposed deficiency proposals in order to meet a defined sales quota. • Pass along any relevant customer information to assigned account owner (i.e. CCR/ICCR) • Interface effectively with the service department to assure delivery and improved service repairs. • Prepare proposals and follow up on delivered quotes. • Embrace the prescribed daily activity, scripted, metrics interpretation, organizational and prioritization disciplines required to excel in the role • Determine customer needs and develop sales strategies to meet those objectives often in collaboration with cross functional partners – sales, operations, marketing • Understand that Customers are at the “heart of all that we do” • Report progress and metrics when required – often daily • Contribute – creatively, innovatively, socially, and culturally to the betterment of your direct team • Balance the pursuit of customer satisfaction along with personal and corporate goals

Qualifications:

Personality and Traits:

• Highly motivated and success driven seeking a career path • See’s opportunity despite challenges • Service mindset, sharing and caring - has the generosity gene • Patience and maturity to see things through – understands that bumps in the road lead to a destination • Takes and gives constructive feedback • High degree of self- discipline in a complex potentially distracting environment • Reliable, professional and determined to complete any mission! • Competitive edge – wants to win for team and self

Skills and Experience:

• Participated in a high energy public facing/interacting team • Sales and/or customer service over the phone and/or in a Call Center environment • Experienced outbound and inbound calling with or without predictive dialing methods • Understand call metrics and call reporting methods • Prove-able track record highlighting quantifiable achievements and situations with positive customer outcomes • Experience using and creating scripts and value-based statements • Customer Based programs (i.e. ACE, IDT, Power BI Dashboard, AVAYA, SFDC)

The Must Have’s:

• The ability to communicate effectively both through one-to-one conversation and e-mail • Telecommuting • Proficient in word, excel, and all office products • Conflict resolution with the ability to disarm and defuse difficult customer and internal situations • The ability to get things done • Enviable work ethic – not measured by hours but by results • Post –secondary education

This is a hybrid hourly position (pay range is $21.50-25/hour) plus variable commission plan 40 hours per week – may require flexibility in hourly schedule based on customer time zone.