Job Details

What you will do:

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

How you will do it:

• Adhere to current Johnson Controls policies, procedures, products, programs and services.

• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M. Responsible for retention, customer satisfaction and growth within the customer base

• Deliver increased sales against an assigned quota.

• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).

• Interface effectively with district operations to deliver and improve service delivery.

• Determine customer needs and develop sales strategies to meet those objectives.

• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Qualifications

What we look for:

• BA, BS or similar degree highly preferred

• 2+ years of sales and/or customer service experience with a similar product, service or industry

• Highly motivated and success-driven

• Excellent communication skills and ability to quickly qualify opportunities

• High degree of self-discipline

• Independent, creative thinker

• Ability to sell intangible services