Duties

As a Information Technology Specialist (Custspt/Network) at the GS-2210-12, some of your typical work assignments may include:

• Provides support in a manner that minimizes interruptions in the Center's ability to carry out critical business activities.
• Monitors and evaluates IT systems and their compliance with IT security requirements.
• Advises on the merits of proposed system development projects. Consults with Center staff to refine functional requirements.
• Works with the App Services engineers and the Power Apps developers to provide backend support for the SBA/OCA authorized applications Portal.
• Creates and maintains system accounts needed to access local and remote resources.
• Performs network administration functions, such as 1) configuring hubs, switches, and routers; 2) monitoring network performance; 3) performing various diagnostics; 4) analyzing network traffic patterns; 5) installing software fixes and upgrades; and 6) monitoring cloud computing workloads.
• Maintains data management systems, monitors, and optimizes database performance and operations, and defines storage capacity. Generates complex queries and customer inquiries, records call activity and prepares appropriate forms and letter.

Requirements

Conditions of Employment

• You must be able to obtain and maintain a Government travel credit card.
• Favorable background investigation and credit check are required.
• Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).
• Credit Score must be at least 500.
• This position is not included in a bargaining unit.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Required Documents
  Toapply for this position, you must provide a complete Application Package which includes:
  1. Your Resume showing average hours worked per week, dates of employment and duties performed.
  2. Completed Questionnaire

  • Preview at:https://apply.usastaffing.gov/ViewQuestionnaire/11943980

  3. Other supporting documents, such as:

  • College Transcript(s), if qualifying based on education.
    • Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
  • Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 05/11/2023 to receive consideration.

  • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.

  Your uploaded documents may take several hours to clear the virus scan process.

  Agency contact information

  Torin Boggs

  Email

  Torin.Boggs@sba.gov

  Address

  Customer Service Center - CSC
  130 South Elmwood Ave.
  Buffalo, NY 14202
  US

  Next steps

  Once your online application is submitted you will receive a confirmation notification by email.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

United States Citizens (Applications will be reviewed and selections made on a continuous basis, depending on the staffing need and level of disaster activity, until the closing date.)