Job description

This is a hybrid position, both in-office and remote.

Delta Dental of Michigan may be required to comply with applicable federal, state, and local COVID-19 workplace safety laws, regulations, and/or orders. Delta Dental of Michigan reserves the right to require all employees, as a term and condition of employment, to comply with such requirements or obtain an approved medical or religious accommodation in accordance with applicable law.

Delta Dental of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more.

We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant communities for all. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development.

We are a force for good--part of the reason why employees find working at Delta Dental fulfilling. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 83 million Americans and operates two of the nation's largest networks of participating dentists. For more, visit www.deltadentalmi.comand www.vibrantcommunities.com, and apply online at www.deltadentalmi.com/careers.

Job Summary:

To serve as team lead on planning, and executing the implementation of assigned accounts for the Tristate and Delta Dental of North Carolina operations and monitors accounts after the implementation.

Primary Job Responsibilities:

Evaluates, recommends and oversees all facets of assigned group implementations, including systems, contract, summary, mailings, and special requests, while scheduling, planning, and managing assignments.

Works with the eligibility analyst to monitor eligibility testing and production loads.

Creates and executes project plans including timelines, communications, assignments, and risk.

Oversees accounts after implementation, including changes and updates for groups.

Coordinates with legal counsel to determine contractual issues and keeps current with DDPA guidelines and rules.

Travels to group locations to develop relationships and participate in finalist meetings, initial implementation and post implementation meetings. Works with groups to gather requirements and ensure smooth implementations.

Assists in activities relating to bids/Requests for Proposal.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Requirements:

Position requires a bachelor’s degree in business administration, marketing, public relations, communications, or related field and five years' work experience in group health benefit implementations, customer service, or sales activities. Will accept any suitable combination education, training, or experience.

Position requires knowledge of health insurance regulations, knowledge of group contracts, summary plan and certificate language, dental terminology, dental procedures as well as, group eligibility file transfer process, the claims processing system and subsystem capabilities is preferred; basic knowledge of dental terminology, dental procedures is preferred; ability to effectively communicate with internal and external contacts, resolve complex problems, and exercise independent judgment.

Position also requires the use of a well-maintained vehicle manufactured by Chrysler, Ford, or General Motors while acting as a representative of Delta Dental of Michigan externally.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Okemos, MI 48864

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