Located on the downtown Orlando campus, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida area for more than 100 years. Orlando Health is a 3,238-bed system that includes 23 hospitals and emergency departments – 18 of which are currently operational with five coming soon. Orlando Health Orlando Regional Medical Center is honored to receive ANCC Magnet Recognition®, the most prestigious distinction a healthcare organization can earn for nursing practice and quality patient care. Research shows that Magnet hospitals and healthcare organizations have better outcomes, patient satisfaction and nurse retention. Orlando Health ORMC is the only adult acute care hospital with Magnet designation in Orlando.

ORMC Human Resources Specalist

The Human Resources Specialist functions as the primary point of contact for Human Resources, with a high volume of transactional processing, as well as, responding to internal and external customers and departments by assisting in resolving matters that require a broad base of HR knowledge.

• Responds to inquiries by providing accurate information based upon knowledge of the appropriate Orlando Health policy language and intent and knowledge and compliance of the appropriate state and federal laws.
• Administers and maintains Human Resources programs as assigned.
• Exhibit excellent analytical, problem solving and organizational skills, ability to prioritize multiple assignments, adapting to changing priorities and situations, and follow through on the completion of assignments by deadlines.
• Establishes and maintains positive customer service relationships at all times by utilizing excellent customer services skills; relates effectively at all levels and recognizes when someone is in distress. Responds to issues and concerns in a timely manner, remains focused, and maintains a caring and professional attitude at all times. Keeps customers informed of delays.
• Provides ongoing customer education in the process of answering concerns. Assists customers in completing Orlando Health and Human Resource related forms and applications.
• Maintains a high level of confidentiality when researching and resolving customer concerns.
• Applies policies and procedures, communicates, and positively adapts to change.
• Maintains accurate information in the Human Resources Information Systems (HRIS). Able to query, audit, and compile reports from the database as needed.
• Maintains accurate information in the Human Resources Optical Imaging system.
• Provides training for Specialists in other internal Human Resources Departments.
• Makes recommendations for process improvements to continuously improve overall efficiency and customer service. Participants in the development of department goals, objectives and processes.
• Escalates customer concerns when necessary to Manager.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Bachelor’s degree OR;
• An equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Human Resources.

• Two (2) years’ experience in Human Resources or administrative support role
• Knowledge of Microsoft Office products is required, including intermediate to advanced Excel and Outlook skills.
• Requires prior knowledge of principles and practices of human resources.
• Must be familiar with Federal, State, Equal Employment Opportunity (EEO) and human rights guidelines and laws. Knows record retention and release of information laws