Job description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

About The Iron Horse Hotel

The Iron Horse Hotel is the transformation of a 100-year-old downtown Milwaukee warehouse into a modern luxury boutique hotel in the heart of the city’s Walker’s Point neighborhood. As the industry’s first upscale hotel geared for business travelers and motorcycle enthusiasts alike, this Milwaukee hotel meets the distinct needs of both corporate and leisure guests with special services, unparalleled amenities and 100 loft-style rooms.

Recognized by Condé Nast Traveler as a top hotel in the nation, The Iron Horse Hotel has all the style and service found at a NYC or LA boutique hotel, delivered with our famous Midwestern friendliness.

From the hearth-fired menu at Ash to the classic Milwaukee bar Branded or the sun-drenched outdoor lounge and bar The Yard, guests and visitors alike are in for an experience.

If you want to be part of this unique, fun and family cultured team... Apply now!

JOB SUMMARY

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

QUALIFICATION STANDARDS

Education & Experience:

· High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

· Flexible and long hours sometimes required.

· Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand during entire shift.
General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

· Maintain a warm and friendly demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements:

· Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Thoroughly clean guestrooms according to standards.

· Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

· Remove all trash and dirty linen from guestrooms and hallways.

· Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).

· Restock housekeeping cleaning cart for next day's use.

· Replenish chemical bottles.

· Clean room with the door closed according to standards, unless requested to do otherwise by the guest.

· Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

· Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

· Handle items for “Lost and Found” according to the standards.

· Ensure overall guest satisfaction.

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.