Hotline & Case Management Specialist
Job description
Summary: Citizens Against Spouse Abuse, Inc. (CASA) has provided life-changing, life-saving services to survivors of domestic and sexual violence since 1983. CASA provides residential and non-residential services that empower survivors to regain control of their lives through education, advocacy, and coordination of community resources. As an organization, we work to help individuals overcome barriers to leaving and healing from an abusive relationship which includes – safety, financial stability, affordable housing, legal assistance, access to community resources, and employment.
CASA is seeking a part-time Hotline & Case Management Specialist. This is an essential position to CASA in delivery of services to survivors of domestic and sexual violence. The primary duties include answering CASA’s hotline and providing emergency, crisis supports to individuals calling for assistance which may include safety planning, resources and referrals, and admission into CASA’s shelter program. This position further works directly with survivors residing in CASA’s shelter facility by performing client intakes, case management, and crisis intervention services. The Hotline & Case Management Specialist further ensures the operations of the shelter facility is safe and secure while on duty.
Desired Skills & Experience: The ideal candidate should possess a willingness to serve individuals impacted by domestic and sexual violence. Skills and interests that would aid in the success of this position include:
· Customer/client service skills;
· General computer & software knowledge;
· Leadership abilities;
· Ability to effectively respond in crisis situations;
· Desire to work in an inclusive environment while serving diverse populations; and
· Takes initiative and can work independently.
Must have a minimum of a high school diploma or GED, a valid driver’s license, and reliable transportation.
Individuals with experience working in social service and/or non-profit agencies are encouraged to apply. Spanish language fluency is a plus.
Work Week: Every Wednesday and Thursday from 9pm to 8:30am (overnight) – 23 hours a week. May assist in covering other evening, overnight, and weekend shifts as needed.
Job Type: Part-time
Pay: From $13.12 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
Schedule:
- Overnight shift
Ability to commute/relocate:
- Sedalia, MO: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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