Job description

Job description

The Holiday Inn Express & Suites is looking for service-minded professionals to join our Guest Services team! If you are friendly, smart and enjoy helping people, we want to talk with you!

The Night Auditor/Front Desk Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the end of day. Your smile is required!

JOB DUTIES & RESPONSIBILITIES

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records, reservation data entry, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Ensures all public and common areas are maintained and cleaned
• Knowledge of the area preferred
• Submit End of Day, as assigned

We are open 24/7 so nights and weekends are required.

Must have dependable transportation, computer skills and great attendance!

Pay premium for those with IHG or Opera experience but we are happy to train the right person!

Shifts Available: 11p-7am / Part time

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hotel experience: 1 year (Required)
• Hospitality: 1 year (Required)

Work Location: In person

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