Job description

Full Job Description

The General Manager oversees the management of the entire hotel staff in order to meet financial goals and uphold customer satisfaction. The General Manager ensures that all policies and procedures are followed in order to achieve company standards. Preference given to someone with Hilton or IHG experience.

Primary Duties :

Management

• Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction.
• Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees.
• Tasked with creating a motivating work environment to allow for development of employees.
• Contributes to the successful development of the Assistant General Manager and other direct reports.
• Oversees the activities of all staff members to ensure adherence to hotel policies and procedures.
• May review all departmental schedules for accuracy and staffing demands.
• Conducts all daily, weekly, quarterly, and annual meetings.
• Oversees annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines.
• Financial Forecasting and Development
• Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information.
• Reviews and validates vendor invoices.
• Prepares the annual and quarterly budgets as well as the annual marketing plan.
• Responsible for reviewing weekly summary reports and adjusting the budget forecast as necessary.
• Develops a long-term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff.

Guest Service

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Ongoing

• Other Duties as Assigned
• Fills in for vacant shifts as needed.
• Assists with sales and marketing efforts as needed

Job Requirements

• Bachelor’s Degree or equivalent years of relevant work experience required.
• 3+ years of Hilton hotel management or supervisory experience required.
• Accounting or financial budgeting experience required.
• Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, maintenance, and landscaping.
• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
• Must possess leadership skills to motivate and train staff to ensure accomplishment of goals.
• Must have solid long-range planning and development skills.
• Excellent organizational and prioritization skills.
• Excellent decision maker.
• Ability to work independently.
• Superior customer service skills.
• Excellent communication and presentation skills.
• May be required to travel.
• Able to work a flexible schedule.

This company is an equal opportunity employer.

About JSK

JSK Hospitality is on a mission to break new ground, and not just the dirt on our newest projects. We’re talking figuratively, progressively, and aggressively breaking the mold of the hospitality industry. As one of Northern Indiana's top hospitality management, investment, and development companies, JSK is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels in the world.
We are proudly headquartered in South Bend, Indiana, surrounded by high-performing investments in all of Northern Indiana. With the advantage of hands-on experience, we’re changing the way the hotel world looks.

Job Type: Full-time

Pay: $51,366.24 - $56,023.11 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekend availability

Ability to commute/relocate:

• South Bend, IN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management (Required)

Work Location: In person

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