Job description

Must be 21 or older.

Hours are 8PM to 4AM

Drug Test REQUIRED

Clean Driving Record REQUIRED

Background Check REQUIRED.

Ability to drive MANUAL Transmition.

Swing Agent job description

The Swing Agent will work as a Front Desk Agent, Valet and Night Auditor. The job purpose of Front Desk Agent is to perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. The purpose of Night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. As part of the Night Auditor position, you are also the Valet on Duty responsible forproviding the guest valet service for their vehicles.

Key duties/responsibilities:

1. Provide quotes for room rates and up-sell the guest when possible.

2. Verify that the correct charges and credits are posted to the corresponding guest folio.

3. Collect payment for charges on the guest folio.

4. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

5. Responds to guest inquiries.

6. Provide administrative, reception and program support to management and staff.

7. Manage phone activity including providing general knowledge to callers.

8. Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.

9. Register and assign rooms to guests.

10. Resolve guest complaints within scope of authority; otherwise refer the matter to the management.

11. To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.

12. To produce accurate and timely reports and correctly handle all cash transactions

13. To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.

14. Complete and transmit daily management and accounting reports and supporting documents.

15. Act as hotel system liaison during night hours.

16. Take, prepare and deliver Late Night Room Service Orders

17. On Duty Valet as required.

18. May assist with other duties as assigned.

Swing Agent job specification include job requirements:

1. High school diploma or GED; or related work experience.

2. Excellent customer service skills.

3. Excellent written and oral communication skills required

4. Ability to arrange and coordinate schedules for reservations.

5. Excellent interpersonal, administrative, telephone and other communications skills.

6. Ability to multi task and work in a fast paced environment.

7. Knowledge of computer programs utilized in property management

8. Ability to work a flexible schedule to include weekends and holidays.

9. Technical proficiency (computer applications).

10. Attention to detail.

11. Strong organizational and time management discipline.

12. Ideal candidate will have some prior hotel reception/auditor experience. Able to provide quality customer service and possess the ability to multi-task.

13. Must have good computer skills and able to perform cash handling procedures. Mature, with good judgment, detailed oriented, friendly and responsible.

14. Able to walk the halls of the hotel.

15. Able to climb stairs.

16. Four Diamond Hospitality experience desired.

17. Knowledge of Opera Property Management System desired.

18. Drug Test REQUIRED

19. Clean Driving Record REQUIRED

20. Background Check REQUIRED.

Comprehensive and Competitive benefit package

The Cliff House At Pikes Peak

Nestled at the foot of America’s Mountain, the historic Cliff House at Pikes Peak evokes an atmosphere of Victorian romance and opulence dating back nearly 150 years. From its storied start as a stagecoach stop to its turn-of-the-century prominence as the area’s premier mineral resort, it remains the crown jewel of Manitou Springs. Stately and spellbinding, The Cliff House at Pikes Peak pairs the glamour of a bygone era with the modern-day style, sophistication and services worthy of its AAA Four Diamond status.

AMENITIES Include:

• 55 individually decorated studios and suites
• 3 Dining Experiences
• 800+ bottle Wine Cellar
• Six beautiful event spaces, accommodating 10 to 175 guests
• Fitness Center with Cybex equipment
• Complimentary WiFi throughout

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Manitou Springs, CO 80829: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you drive a manual transmission?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

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