Job description

Job description

We are currently seeking enthusiastic candidates that are able and willing to work full -time hours and perform 100% every day! Hilton standards are very particular, and the expectations set by the Management Company are very high. If you are interested in being a part of a team that loves to serve their guests every day, then this is the place for you. Previous Front Desk experience is preferred. Job Description: Operate the Front Desk according to the Company's policies, procedures, and Hilton standards. This includes, but is not limited to, the processing of guest check-ins, check-outs, payment collection, and the handling of Guest Service issues. The Guest Service Agent must be professional and hospitable at all times and maintain a professional appearance.

• Able to learn new policies and procedures relatively quickly
• Check Guests In and Out efficiently
• Communicates Warmly and Sincerely Using Guests Name
• Knowledgeable of Hotel Amenities and Surroundings
• Ensures Guest Satisfaction & Loyalty - Repeat & Retention

Duties & Responsibilities

• Executes procedures as outlined in brand training materials and in compliance with brand quality assurance standards
• Complies with uniform, hygiene/grooming standards and maintains a friendly attitude with guests.
• Ensures front desk and office are maintained in a clean and organized manner.
• Ensures financial collections, including credit card and direct bill, are executed in accordance with Company policies.
• Maintains proper control over keys, safe deposits, and all Company and guest property.
• Ensures that all required documentation (daily reports, checklists, etc.) are completed every shift in a timely manner.

Skills Needed

• Previous Hilton or Marriott experience a required.
• Advanced experience working with a computer.
• Strong commitment to guest satisfaction and loyalty.
• Strong customer service skills and work ethic.
• Must be able to work as a team player and pass on communication effectively.
• Experience in cash handling and credit cards.
• Flexible work availability.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.