Job description

Conference Services Manager

Job Description

A Pearl Conference Services Manager reports directly to the Director of Catering, and is responsible for creating leaders, fostering the Pearl culture within the sales, event management and revenue management departments for The Westin Houston Medical Center.

A Pearl Conference Services Manager must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm, and compassion that challenge each person to unlock their own potential.

The Pearl Conference Services Manager is responsible for the successful operation and administration of client events, conferences, meetings, and functions. All hotel operations must be executed at the highest level of professionalism and courtesy.

A Conference Services Manager must drive results by creating the desired conference and meet clients’ needs through active communication, planning and team leadership. The Conference Services Manager must ensure that our associates, co-workers, and our customers are treated with the utmost respect at all times since they are the key to our success.

Responsibilities – (not limited to)

· Passion and commitment to the business at an ownership level

· Effectively oversee Event Management to inspire the guest’s loyalty

· Manage guest relations

· Ensure compliance with brand standards as well as Pearl standards and procedures

· Maintain effective and open communication

· Foster teamwork

· Must possess high energy, professionalism and confidence every day and in every way

· Be a highly motivated and enthusiastic leader

· Participate in the Pearl required meetings with enthusiasm and commitment to success

· Train banquet associates to deliver the highest performance

· Must be capable to successfully prioritize, delegate, organize and multi-task

· Must be able to conduct daily business with integrity and be ethical at all times

· Must maintain a safe working environment through ongoing compliance of safety guidelines

· Treat guests, associates, vendors and co-workers with professionalism and respect at all times

· Be able to work well under pressure and meet or beat deadlines

· Implement ongoing methods to increase the meeting planner evaluation scores

· Optimize room rental charges

· Consistently participate in the re-booking of repeat business through long-term client relationships

· Thorough knowledge of sales techniques including strong closing and negotiating skills

· Conduct hotel site inspections

· Excellent creative skills to provide innovative set-ups, menus and functions for groups.

· Work closely with banquet department on operations and event execution

· Ability to quickly evaluate alternative solutions and execute a plan of action

· Provide overall direction, coordination and execution of all BEO’s generated

· Monitor group room blocks and pick up

· Generate detailed resumes for hotel departments

· Timely response to client’s e-mails, phone calls or communication

· Ability to work with outside vendors for execution of client events

· Works closely with the accounting department to ensure billing is approved and set-up properly

· Upon conclusion of conference, review final bill and evaluation with meeting planner

· Microsoft Word and Excel

· Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates

Qualifications - (not limited to)

· Must have 6 years' experience in hotel conference services

· Conference Service manager experience (2 years) or similar functions in other hotel chains, or related industries.

· Hotel catering experience in a high-volume environment a plus

· Written and verbal communication skills

· Must understand BEO processes and event detailing.

· Strong negotiating and problem-solving skills needed.

· Desire to be in Leadership for self and others

· Ability to manage time skillfully

· Experience providing Audio Visual equipment and operation of equipment

· Ability to make decisions using tact and diplomacy

· Ability to work well under pressure.

· Working knowledge of various computer software programs (Office Suite), MS Office, Outlook, Excel, GSuite, Birchstreet, etc.

Physical Requirements - (not limited to)

· Must be able to lift, push, pull, and carry up to 75 lbs.

· Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.

· Must be able to operate motor vehicle using safety precautions.

· Must be able to recognize, register, and respond visually to color and depth perception.

· Must be able to communicate verbally and in writing.

· Must be able to work indoor, outdoor, in extreme heat and cold.

· Must be able to work around moderate noise level.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Houston, TX 77030: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 4 years (Required)
• Hospitality: 6 years (Required)

Work Location: In person

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