Job description

LUOGO – “That Italian Place” in The Gulch!

Luogo is a new Italian restaurant by Anthony Scotto that is sure to become Nashville’s newest dining hotspot. After three decades in New York City’s hospitality scene, Luogo marks Anthony’s first solo venture and his first restaurant in Music City. Located in The Gulch and named after the Italian word for “the place,” Luogo offers upscale, authentic Italian food featuring Anthony’s signature northern Mediterranean flair and five-star service. The light and airy atmosphere transports guests to the Italian coast, as though they are dining in a modern European oasis. Scotto’s restaurant features menus ranging from weekend brunch to Sunday supper, and weekday power lunches to elevated dinner hours.

Position Summary

Hosts / Hostesses are responsible for positive, memorable, and hospitable interactions with all Luogo guests! Our front door team will represented our world-class service culture in a friendly and efficient manner and play an integral role in ensuring our guests have exceptional dining experiences. At all times, Hosts / Hostesses are expected to be attentive to our guests' needs, making them feel welcome, comfortable, valued and relaxed.

Ideal team members are passionate about sincere hospitality and thoroughly enjoy creating excellent experiences for our guests. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Host / Hostess in a bustling, fast-paced, upscale restaurant setting. Luogo service staff will work with a tight-knit team in a family-owned & fast paced environment, where input and ideas are appreciated and celebrated!

Responsibilities:

• Prepare daily reservation & seating notes for the management & service team
• Answering phones and replying to guest emails for all general inquiries, reservations, & events sales requests
• Warmly welcome all guests at the door or via phone, and offer sincere and hospitable interactions at every step of the way
• Promptly address guest service issues and refer guests to management as necessary
• Stay updated on current menu choices, specialties and menu adjustments
• Coordinating any takeout or delivery pickups
• Communicate VIP notes, special dining requests, and all other guest needs to the service & management team
• Guiding guests throughout the dining room, ensuring they are highly satisfied with their seating arrangement, pulling out tables for booth seating, and offering dark napkin options where necessary
• Actively maintain a clean and neat host stand before, during, and after service
• Regularly stocking and checking restrooms every 30-minutes for paper products, and communicating any cleaning needs to management
• Cleaning all glass doors, windows, & counter surfaces around our main entrance
• Discarding dirty menus and replacing them before, during, and after service as needed
• Contribute to team effort by accomplishing related results as needed
• Perform additional basic cleaning tasks as needed or directed by Management
• Fill in for absent staff as needed
• Assist with Private Events as needed
• Adhere to grooming and appearance standards consistently

Qualifications:

• Previous Hosting experience required
• Excellent oral communication skills required
• Positive interpersonal skills required
• Experience with Resy preferred

Server top skills & proficiencies:

• Knowledge of Food Service Regulations
• Lifting
• Verbal and Written Communication
• Flexibility
• Basic Math
• Customer Service
• Resolve Conflict
• Teamwork
• Persistence
• Energy Level
• Salesmanship
• Professionalism
• Punctual

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Host/hostess: 2 years (Required)

Work Location: One location

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