Job description

Who We Are:

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 2,000 employees, serving clients in over 20 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose
• Give back to our communities
• Celebrate diversity
• People
• Do the right thing
• Treat people the way you want to be treated
• Always do your best
• Be accountable for our actions
• Performance
• Serve the highest quality food
• Provide world-class service
• Maintain flexibility to better serve our clients

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Life Insurance
• Short and Long Term Disability
• Commuter Benefits
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets

General Description:

Practice strong telephone and guest service etiquette. Accurately record reservations and information into Open Table. Warmly greet and seat guests in the highest professional manner, following all SOPs and standards. Create memorable first impressions with guests.

Job Responsibilities:

These may change over the course of employment.

• Answers incoming telephone calls in a prompt and professional manner and according to company standards. Records and distributes messages accurately.
• Records reservations accurately into OT, capturing special requests and concerns as necessary.
• Manages reservations to effectively seat entire dining room, running efficient waits and call ahead diners according to company SOPs and standards.
• Practices complete guest service, using a warm greeting and welcoming guests with a smile.
• Appears, dresses, and acts in a professional manner.
• Possesses knowledge of food and beverages served as well as promotions and special events.
• Understands the mechanics of service and can arrange tables for large parties. Able to set tables in accordance with company guidelines.
• Maintains dining room, entrance (interior and exterior), host stand, and restaurant throughout shift.
• Performs additional responsibilities, although not detailed, as requested by a manager at any time.
• Interacts verbally and listens attentively to guests, co-workers, and managers.

Job Requirements:

• Must be able to speak clearly and understand basic English to facilitate the communication process.
• Ability to learn menu items and service procedures.
• Ability to take direction and to work in a team environment.
• Ability to work calmly and effectively under pressure.
• Ability to learn and follow processes.
• This position will spend 100% of the time standing and walking

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Disability insurance
• Employee discount
• Referral program

Physical setting:

• Casual dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Washington, DC 20024: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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