Job description

ABOUT HOMEWATCH CAREGIVERS

Providing exceptional, person-centered care to home-based clients has been Homewatch CareGiver's mission since our company opened nearly two decades ago. We pride ourselves with our ability to adapt to the changing needs of our clientele, staying current with innovative approaches to care, our integration of cutting-edge technology, and providing excellent customer service. Additionally, our commitment to diversity and inclusion is reflected in our team of caregivers and staff as well as our clients. We believe all individuals deserve to be treated with the utmost dignity and respect, and we celebrate what makes our employees and clients both unique and a part of greater communities who make them who they are.

JOB DESCRIPTION

Under the direction of the Office Manager, Home Care Schedulers work closely with clients and the clients’ care teams to understand the specific needs of those we serve. Individualized care plans are created for each of our clients. Schedulers use these care plans to match caregivers and clients to ensure an excellent fit based on needs, personalities, hours of care, and other relevant factors. Developing strong relationships with clients, their care teams, referrals sources, our caregivers, and other members of our staff is vital. Additionally, performing scheduling duties while addressing other time-sensitive matters in a fast-paced work environment is critically important.

PRIMARY JOB DUTIES

· Report to work as scheduled except when the office is closed or you have received approved time off. The schedule is Monday through Friday during the day and includes rotating on-call duties in the evening and on weekends. On-call duties are performed fully remotely.

· Effective coordination of care services, which includes understanding the strengths, needs, and personalities of our clients and caregivers and matching them skillfully.

· Workforce scheduling of caregivers to ensure care coverage and the meeting of caregivers’ employment needs.

· Use strong customer service skills in internal and external interactions and communicate kindly and professionally over a variety of media and settings including but not limited to phone calls, text messages, email, digital video conferencing, and in-person meetings.

· Strong time management skills including the ability to prioritize, alternate between tasks, and complete tasks in an efficient and accurate manner.

· Provide accurate, concise, and timely documentation of interactions, incidents, and other relevant encounters.

· Work collaboratively and supportively with a team and also take on individual assignments and duties.

· Regularly use standard office equipment and software such as computers, fax machines, copy machines, Microsoft Office products, scheduling software, and electronic visit verification (EVV) software.

· Stay informed of federal, state, local, and company guidelines and requirements related to home care and contracted care services and implement them accordingly.

· Promptly communicate changes to schedules, staffing, or care plans to the appropriate parties.

· Maintain and regularly update client and caregiver files.

· Practice and enforce confidentiality, including but not limited to protecting proprietary, private, and other sensitive information related to the agency, clients, caregivers, and other staff.

· Cross-train to assist other team members with job duties in the event of their absence or changes in workload.

· Adapt to industry or company changes by engaging in learning opportunities and adapting to changes in job duties

QUALIFICATIONS

· Ability to perform the above job duties effectively and consistently. Prior experience is helpful but some on-the-job training is expected.

· Excellent problem-solving, customer service, relationship-building, and time management skills.

· Two years of customer service, especially in an office environment, is highly preferred.

· Current or recent work experience in home care, home health, or other healthcare fields is highly preferred.

· Commitment to treating all individuals with fairness and respect regardless of age, race, ethnicity, gender identity, sexual orientation, abilities/disabilities, beliefs, country of origin, or any other factor.

· Ability to use common technology and adapt to new or evolving technology.

· Satisfactory results from a background check.

· Verifiable employment and references.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• West Springfield, MA 01089: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Home Care or Healthcare: 1 year (Required)
• Staffing or Maintaining Employee Schedules: 1 year (Required)

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.