Description:

serves as second level support for end users providing incident resolution by restoring services or escalating to appropriate Information Technology (IT) resource(s) which includes categorizing and maintaining related incident logs. Incumbent works with various teams and assists with incorporation, installation, training, support and coordination of new and ongoing projects. along with providing support for existing applications, remote users, desktop computers, desktop peripherals, laptops, corporate owned smart devices, VDIs, and other emerging technologies. Skills: Required Skills, Knowledge, and Experience: • Knowledge of troubleshooting computer hardware and/or software. Keywords: Education: High School Diploma or Equivalent Must meet one of the following: a. Bachelor's degree with a minimum of 24 semester hours in computer, analytical, or data-processing related studies. b. One (1) year experience supporting end user technologies such as but not limited to Windows 10 OS Devices, Android Devices, iOS devices, and Chromebooks. Skills and Experience: Required Skills: TRAINING WINDOWS 10 CUSTOMER SERVICE ANDROID IOS Additional Skills: CUSTOMER SERVICE ORIENTED MICROSOFT WINDOWS RETAIL SALES

Skills:

Help desk support, Troubleshooting, Customer service, Windows, Office 365, Servicenow, Active directory, Desktop, imaging equipment, powershell, vmware

Top Skills Details:

Help desk support,Troubleshooting,Customer service,Windows,Office 365,Servicenow,Active directory,Desktop,imaging equipment

Additional Skills & Qualifications:

5 days/week in office VMS Req 5.25% VMS Burden

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.