Job description
Company Overview
Spry brings a unique blend of proven service delivery, scalable and agile corporate infrastructure, and the ability to recruit and retain the best and brightest in the industry to support our customers. The Spry team engages in exciting and rewarding opportunities that challenge their abilities, in an atmosphere that encourages both personal and professional growth, fostering a positive and energetic work environment.
Who We’re Looking For (Position Overview):
Spry is seeking a Help Desk Manager to join our team remotely.
What Your Day-To-Day Looks Like (Position Responsibilities):
- The Help Desk Manager supervises and coordinates activities of Help Desk Specialists, Coordinators or Technicians.
- This individual identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel.
- The Help Desk Manager assists computer users with hardware and software questions and problems, fields telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnoses nature of problems, and assists customers through problem solving steps
What You Need to Succeed (Minimum Requirements):
- Must hold an Associate’s degree from an accredited university or college.
- Must have at least 2 years of experience leading resources resolving issues/tickets for an SAP based application.
- Must have experience leading resources resolving tickets/issues for an SAP solution comprised of at least of 2 of the following:
- a. SAP Extended Warehouse Management (EWM)
- b. SAP Transportation Management (TM)
- c. SAP ERP Central Component (ECC) or SAP Business Suite 4 SAP High-Performance Analytic Appliance (HANA)
- d. SAP Master Data Governance (MDG) or other workflow tool to manage SAP master data
- Must have at least 2 years of experience functional as well technical resources in delivering SAP solutions for the Department of Defense (DoD)
- Must have experience with the Information Technology Acquisition process and its milestones.
- M Position Sensitivity required at start of period of performance: Non-Critical Sensitive
Perks of Working for Us (Benefits):
Medical Coverage – United Healthcare - 3 Options
- Traditional - POS Choice Plus Network
- HDHP - POS Choice Plus Network
- HDHP - EPO Choice Network
Vision Coverage – VSP - Vision Service Plan
Dental Coverage – Guardian Dental - PPO Premier Plan or Value Plan
Paid Holidays: Full-time employees receive 11 paid federal holidays
Paid Time Off (PTO) – PTO accrural starts at 15 days per year
Training Benefit – Annual training allowance available toward any job-related training or education
401 (k) – Multiple Fund Choices through Professional Capital Service (PCS) with a company match
For our full list of benefits, please visit http://www.sprymethods.com/careers/benefits/
COVID-19 Vaccination Requirement
The COVID-19 vaccination requirement stated in Executive Order 14042 and FAR 52.223-99 is currently not implemented, however, please note that if E.O. 14042 or other related requirements become effective, positions will require successful candidates/employees to obtain and show proof of COVID-19 vaccination(s). Spry is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
EEO Statement
At Spry, we believe talented and dedicated employees are our most valued assets and the foundation of our success. We are committed to crafting a diverse and inclusive workplace that endorses engagement, creativity, quality and innovation.
We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.
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