Incumbent works under the supervision of a Registered Nurse (RN), Licensed Practical Nurse (LPN), or designee performing clerical and resident support duties focusing on resident engagement.

• Perform clerical duties (e.g. maintaining records, sending records for scanning, completing assignment sheets, new admittance documents, preparing reports, filing 15-minute check sheets, answering phones).
• Coordinate and assist with Dietary resident meal choices.
• Collaborate with Unit Nurse for resident admissions, transfers, or discharges.
• Establish and maintain effective working relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public.
• Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, and laws to create a cooperative, safe, respectful and quality work environment.
• Maintain supplies as necessary (e.g. ordering, stocking, preparing work orders).
• Provide resident support and engagement (e.g. delivering newspaper, scheduling beauty salon services, providing snacks, coordinating pet visits and birthday celebrations).
• Label resident and facility property.
• Schedule/accompany residents to appointments, if applicable.
• Perform bed inspections and quarterly safety inspections.
• Escort (e.g. wheelchair) and assist residents with participation in activities.
• Escort (e.g. wheelchair) and assist residents with recreational outings.
• Assist in facility areas (e.g. gift shop, fitness area).
• Assist residents/families (e.g. welcome new residents/families, guide to rooms, assist with room moves) and family visitations.
• Participate in orienting new staff.
• Champion facility processes and best practice implementations.
• Promptly report unsafe conditions and promote resident safety measures.
• Immediately report to supervisor any suspicion/allegation of resident abuse/neglect.
• Maintain confidential and sensitive information (e.g. resident, department).
• Participate in meetings/projects (e.g. in-service programs).
• Distribute resident mail on assigned unit.
• Report to work at assigned location with regular, consistent attendance.
• Perform other duties as assigned and directed.

• High school diploma or equivalent required.
• Two years of customer service experience and/or clerical experience required.
• CPR certification within 60 days of hire date required.
• Completion of a pre-employment criminal background check, and post-offer drug screen and physical assessment.

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in a long-term health care facility. Noise level is usually moderate but could be extreme. Work is performed during assigned shift; however, schedule may vary (e.g. days, hours, weekends, overtime, holidays, emergency call-in). Work involves potential exposure to biohazards and infectious materials and risk of injury from distraught residents. Work may be fast-paced when dealing with multiple priorities, time constraints, and/or emergencies.
• Work requires physical activity including extended periods of sitting with occasional periods of standing, walking, bending, kneeling, climbing, stooping, crouching, and balancing. Incumbents must have the ability to up to 10 pounds frequently and up to 40 pounds occasionally.
• Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges. Incumbents must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment.

Douglas County is an EOE - Disability/Veterans