Requisition No: 801277

Agency: Department of Health

Working Title: HEALTH OPERATIONS SPECIALIST A-SES - 64032789

Position Number: 64032789

Salary: $40,000.00 - $42,100.00

Posting Closing Date: 05/16/2023

Job posting category - Open Competitive

Your Specific Responsibilities:

This position requires the ability to take policies and procedures and direct Clinical Administrative Support Services (CASS) staff activities for the Florida Department of Health in Miami-Dade County (FDOH-MD). The incumbent performs a variety of clerical duties related to CASS and Refugee Health Assessment Program (RHAP). The incumbent is cross trained across all clinical programs. The incumbent will be for all supervisor duties, including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing work, approving leave, and taking disciplinary actions as appropriate. Incumbent will adhere to the Health Insurance Portability and Accountability Act (HIPAA) and information security regulations set by FDOH to ensure confidentiality and privacy of the client and health information. The incumbent must work in collaboration with the CASS and RHAP management team, be self-motivated, exhibits excellent customer service and work with a limited amount of supervision. This position works under the direct supervision of the Operations and Management Consultant II.

Responsible for the supervision of the CASS staff and activities of the front desk, appointments, registration, eligibility, PEPW, medical records, cashiering and fiscal/billing activities and ensuring adequate clerical support. Supervises the financial eligibility determinations process and the clerical activities assigned to the front office. As supervisor the incumbent will: motivate employees to improve the quality of work performed. Plan work schedules, workflows, deadlines, work objectives and time utilization with employees. Evaluates employees through establishing evaluation criteria and responsibilities. Meeting regularly with employees to ensure the established criteria are met. Trains employees in methods for performing an effective and efficient job. Communicates on a regular basis with employees both individually and in staff meetings. Prioritizes work and assigns to employees.

The incumbent will perform as an expert in all CASS and RHAP functions such as back up to the front desk, answering telephones, making appointments, client registration, cashiering, income verification and eligibility. When needed, the incumbent provides direct CASS and RHAP services to clients. Adheres to established policies and procedures. Reviews cash collection reports at close of each day. Oversees the accurate handling and recording of cash receipts, day sheets and bank deposits. Maintains proper control of all cash receipts functions. Audits encounters and receipts for accurate data for billing. Audits Q-FLOW system, Electronic Health Records (EHR) compliance with policies and procedures and submits comprehensive programmatic and health center reports. Incumbent will establish good rapport with staff and clients and ensures positive customer service.

The incumbent is knowledgeable in FDOH, and FDOH-MD policies, procedures, processes and programmatic requirements related to all CASS and RHAP functions. Ensures compliance with regulations governing the release of information. Ensures that records requested are sent timely.

Coordinates and supervises the CASS functions of cashiering/billing. Remains cross trained in all supervisory duties and supervises operations delegated in the absence of another supervisor. When needed, performs cashier supervisor duties.

Provides client centered, cost effective, systematic Public Health Clinical Services with efficiency and service excellence. Oversees customer satisfaction process for CASS and RHAP, resolves and documents customer and staff concerns. Utilizing business results, quality performance reviews, and quality tools, continuously monitors operational activities and client services for quality and efficiency. Communicates and addresses issues identified.

Coordinates with program managers and clinic staff to implement systematic policies and procedures within the health Centers and throughout FDOH-MD. Leads/participates in workgroups to develop or improve processes/procedures. Trains staff to perform work duties and on policies and procedures.

Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of management principles and practices including quality management principles and techniques.
• Ability to supervise, motivate, develop, and direct people as they work.
• Knowledge of methods of data collection, evaluation, analysis, presentation, and reporting.
• Knowledge and skill in building a culture of customer service excellence.
• Ability to determine work priorities, assign work and ensure timely and proper completion of work assignments.
• Ability to collect, evaluate analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports documents and other written materials.
• Ability to be discrete and maintain strict confidentiality.
• Ability to understand, apply and enforce applicable rules, regulations, policies, and procedures.
• Ability to work with people of diverse backgrounds.
• Ability to determine work priorities, plan work, assign work and ensures accurate and timely completion of work assignments.
• Ability to make decisions in a timely manner.
• Ability to use Microsoft Office software, advance proficiency with Excel, Word, and Outlook.

Qualifications:

Minimum –

Professional experience in cash collections, fiscal/billing activities, experience working with Electronic Health Records, experience conducting fiscal/billing audits.

Preferred –

The incumbent in this position is preferred to be bilingual in English and Spanish or English and Creole.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Location address: 1350 NW 14 Street. Miami, FL 33125

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety- sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS

website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.