Organizational Description

The Community Health Center Network (CHCN), sister organization to the Alameda Health Consortium, is made up of the eight federally qualified community health centers in Alameda County. CHCN functions as the managed care MSO for our health centers, contracting with the Alameda Alliance for Health and Anthem Blue Cross. In order to help our health centers meet their missions of providing the best possible care to their communities, we also provide a broad range of training, technical assistance, quality improvement, information technology, and data analytic services.

Position Title: Health Informatics Manager

Department: Quality (Health Services Division)

Reports to: Director of Quality

Classification: Exempt

Status: Regular – Full Time

Salary Range: $91,000 to $109,800 yearly

Candidate must be willing to have primary residence in California. For licensing and tax purposes, we are unable to hire candidates residing outside of the state of California starting on the date of hire.

POSITION SUMMARY

The Health Informatics Manager is responsible for helping to lead CHCN and its member health centers with the planning, implementation, and optimization of technology in support of improved patient care.

The position provides strategic oversight and support of Epic optimization projects benefiting health centers and CHCN staff using the Epic electronic health record (EHR). The Manager will work closely with staff at the Epic host organization, OCHIN, as well as with health center informatics leads, vendors and other key stakeholders.

Collaborates with quality and analytics staff on achieving the quintuple aim of improving population health, enhancing the care experience, reducing costs, addressing care team burnout, and advancing health equity.

Perform other duties as required and assigned.

ESSENTIAL POSITION RESULTS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may perform other duties as assigned.

Key responsibilities of this position include project management and technical leadership for EHR innovation and optimization projects, representing the interests of CHCN, AHC and member health centers on all relevant EHR/IT projects and workgroups.

Responsible for end-to-end project development and roll out of software or hardware necessary to support innovation in patient care and enhanced information management, including review, recommendation, obtaining buy-in, occasionally securing funding, as well as working with various entities to support implementation and maintenance. This includes determining workflow where applicable and resolving issues during implementation and in maintenance phases.

Manager will establish expectations, monitor milestones, and support roll out of new functionality across the CHCN network. Maintain and foster open lines of communication among all internal and external stakeholders, supervisor, and end users. Utilize multiple training and delivery skills in the training process, with an understanding of various learning styles.

Supervise health informatics staff. Provide mentorship, direction and support for ongoing and ad-hoc projects related to data governance, health information exchange, EHR and support systems upgrades, issues, and new build requests.

Lead or support health informatics related health center workgroups as appropriate. Develop general reports or dashboards as needed.

Enforce policies and procedures, including maintenance of client confidentiality, to ensure that the principles of CHCN are implemented.

Foster an environment that promotes trust and cooperation among clients and staff. Accountable for participating in decision making process and understanding the outcome(s). Understand values and principles of CHCN and applies them in work responsibilities. Participate in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.

HIPAA Designated Access

“For the purposes of the job duties of this position, the person in this position requires access only to the following HIPAA protected information data sets” (Check all that apply to your role)

1. MSO Membership 2. MSO Claims 3. MSO Referral/Auth 4. MSO Capitation

5. Data Warehouse 6. Chart Audit/QI 7. Disease Registry

SUPERVISORY RESPONSIBILITIES

Supervision of all members of the Health Informatics team

MINIMUM QUALIFICATIONS

• Electronic Health Records specific knowledge. Epic ambulatory models preferred. Must have the ability to quickly learn the capabilities of software in use.

• Must be able to analyze information systems and data flow; creatively problem solve how best to exchange information between existing information systems.

• Must be able to use available software to create and modify a variety of clinical reports, as needed and specified.

• Background in working directly with physicians, mid-level clinicians and clinic support staff. Comfort in working with health center leadership, external partners, and industry leaders.

• Background in medical terminology and workflow. Experience working in a clinical or healthcare setting preferred.

• Experience with Microsoft Office and related products. Proven knowledge required in operating systems, database, spreadsheet and word processing. Proven ability to train users in software applications.

• Able to take the initiative and follow up on tasks with minimal supervision. Must be detail oriented.

• High interpersonal skills including demonstrated ability to relate well with others in the execution of duties. Excellent verbal and written communication skills.

• Knowledge of HIPAA security and privacy issues.

• Dedication to CHCN’s mission and to exceptional care for safety net populations.

• Five years related experience.

CERTIFICATES AND/OR LICENSES

Bachelor’s Degree with major concentration in Health Informatics, Information Systems, or related field, with a combination of experience, training and certification. Master’s degree preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to an inside environment.

The Community Health Center Network is an Equal Opportunity Employer.