Starting Pay Range: $17.50 - $19.69/HR, DOE

The Guest Services Representative at the Museum is responsible for a successful guest experience. As the first and last team member to interact with most guests, they are ready to deliver world-class service ensuring a positive and lasting experience.

Primary Duties, Responsibilities, and Tasks:

• Demonstrates a professional demeanor when interacting with guests, members, board members, Chumash Community Members, volunteers, donors, and vendors.
• Serves guests and customers visiting the Museum, assisting them with purchases, answering questions, and ensuring the interaction with guests is in a professional and courteous manner.
• Answers general inquiries about the museum, exhibits, and programs in person, via phone and email.
• Promotes visitation, membership, and participation in programming.
• Maintains knowledge of culture sufficient to recommend exhibition-related merchandise.
• Responsible for cash-related transactions and ticket sales at the Museum Welcome Gallery.
• Stocks and cleans for the best sales appearance and ease of use for the customer.
• Assists with merchandising efforts, displays, and floor moves as needed.
• Responsible for the integrity and control of all funds entrusted to his/her care.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Required Qualifications:

• High School Diploma or GED Certificate.
• One year of retail or sales experience.
• Basic computer proficiency utilizing Microsoft applications, e-mail, and Internet.
• Native American hiring preference applies.

Skills, Abilities, and Competencies:

• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
• Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments; reading and reviewing reports and policies; operating data processing equipment; and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member is frequently required to sit and use hands to manipulate, handle, or feel.
• The Team Member is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must occasionally lift and/or move up to 30 pounds.

Working Conditions:

• While performing the duties of this job, the Team Member is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate.

About Us:

Chumash Enterprises is one of the premier employers in Santa Barbara County. We excel in providing a “Welcome to Freedom” atmosphere to our Chumash Casino Resort guests, while also offering a high level of care and customer service at our various Chumash-owned properties. For our Team Members, we are a unique employer with a “Free to Be Me” mentality. That means our Team Members have the ability to bring their most unique and individual selves to the workplace. It means they have the freedom to find their own path to success. With more than 1,800 Team Members, we offer a stable, rewarding, and energetic work environment with competitive pay, benefits, exciting growth opportunities, tuition reimbursement and more!
As our organization grows, new and exciting opportunities continue to develop at all of our properties, including Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Tribal Operations, Hotel Corque and The Hadsten.

Other Information:

• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.