Job description

Are you great at customer service? If you have the people skills, we can train you in all job duties for Guest Services! Come work with us in our family owned & operated business where employees and guests become family.

• After training period (3 days), Guest Services staff participate in a Gaming tip pool. Tips range from $600 - $1600+ per pay period on average depending on shift, business levels and customer service.
• G.F. Gaming reimburse the $115 Gaming Support license fee and the license renewal cost every two years.
• $300 cash sign on bonus after completion of 90 days.
• Employee referral program: Employee + referral employee get $500 referral bonus after completion of 6 months employment with the company.
• Employee meal discount for each shift.
• Day shifts available - part and full time. Full time employees eligible for benefits, vacation time. All employees eligible for Sick time.

GUEST SERVICES – SLOT ATTENDANT/CAGE CASHIER

All Guest Services staff train in the Player’s Club, Slot Floor Attendant and Cage Cashier roles to maximize customer service during all shifts. All training is provided in-house.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Follow all company and department policies and procedures and perform all duties in compliance with the Division of Gaming’s ICMP’s.
Provide great customer service and be attentive to guests’ needs on the floor at all times.
Lift up to 35 pounds (coin bags), walking, standing, kneeling, bending, working 10-11 hour shifts with designated breaks and lunch per CO Department of Labor rules and regulations.
Become familiar with and operate the Player Tracking System to perform guest transactions including coupon redemptions, point redemption and comp redemptions.
Respond in a timely manner to guest needs including but not limited to:
- jackpot payoffs
- slot machine fills
- accumulated credit payouts
- slot machine repair.
- Keeping slot machines clean
- Perform duties in accordance with the ICMP’s.
- Have a good working knowledge of basic slot machine operation.
- Walk Slot Floor to observe gaming activity, watch for safety or security problems, and report any problems to. Observe guests for signs of underage gaming or intoxication.
The casino cashier operates a cashier cage, alone or with co-workers. While working in the cashier cage duties include:
handling cash, coin, TITO tickets, chips and tokens and other instruments of value. The cashier is responsible for handling all transactions accurately, greeting guests and giving great customer service while adhering to Colorado Division of Gaming rules, regulations and ICMP's at all times. All employees operate a computerized slot management system. The cashier operates counting machines and 10 key calculators. All employees are responsible for the control of restricted keys used in the casino, and must ensure that keys are dispersed only to authorized individuals and that all keys under their control are accounted for at the beginning and end of each shift. All employees work with the Manager on Duty and staff to ensure smooth operation of the cashier cage and/or players’ club.
Must have a good working knowledge of Colorado Limited Gaming Rules, Regulations, and Internal Control Minimum Procedures [Per CDOG regulations for all license holders], as well as House policies and procedures after training period.
Must wear and maintain all uniforms properly.
Flexible workweek with possible additional hours available.
Flexible scheduling including but not limited to weekdays, weekends, swing shifts (no graveyard shifts) and Holidays.
Perform additional duties as directed by management.

Job Type: Full-time

Pay: $17.00 - $50.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus
• Tips

COVID-19 considerations:
G.F. Gaming follows all local, state and federal COVID19 guidelines.

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.