Job description

Extended Stay America is looking for an out-going and energetic individual to join our Guest Service Team. As a Lead Guest Service Representative, you will play an important role in making sure all guests have the best experience.

Qualified applicants will have:

* At least two years of customer service and/or sales experience (hotel customer service preferred).

* Have good computer skills.

* Passion for delivering GREAT customer service.

* Take reservations effectively and register guests in the hotel with a smile and courteous manner.

* Complete daily paperwork including areas such as cash drawer management, adjustment documentation and proper billing of guests.

* Respond quickly and effectively to all guest requests and complaints while always upholding a professional demeanor.

* Keep a professional image at all times by adhering to the appearance standards of Extended Stay America.

Job Types: Full-time, Part-time

Pay: $15.00 - $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Overtime
• Weekend availability

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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