Job description
Summary
Job Summary
Acts as a liaison between guests, staff, and patients to respond to all information inquiries.
Job Responsibilities
- Acts as central information resource for Owensboro Health staff, patients, and guests.
- Receives, screens, routes, and/or responds to all incoming inquiries.
- Greets all guests and provides proper directions, instructions, and information based upon needs.
- Escorts guests to destination as needed.
- Maintains nourishment stations, waiting rooms, and consultation rooms.
- Maintains centrally accessible resource materials (phone books, quick reference for supplies).
- Enters work orders and orders supplies.
- Receives and processes visitor comments and complaints.
- Audits for improvement initiatives.
- Arranges for patient and visitor transports.
- Communicates codes, alerts, drills, and other announcements according to established policies and protocols, including disaster management plans.
- Reports feedback to recognized departments and consults patient representatives as needed.
- Audits for improvement initiatives.
- Completes survey readiness training and support.
- Makes rounds throughout department offering appropriate services to staff, guests, and patients.
- Stocks and maintains the following areas in the Emergency Department: lost and found, personal protective equipment (PPE) alcoves, pediatric novelties, and waiting room supply cabinets.
- May perform job duties for each Guest Relations-Point of Entry position. These areas include: Front Lobby, Emergency Department, and Out Patient Surgery.
- May monitor tube system and handle medications in accordance with medication safe handling practice.
Qualifications
- High school diploma, General Equivalency Diploma (GED) or higher required upon hire
- No experience required
- No licensure/certification/registration required
Skills and Attributes
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Physical Demands
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 0-25 lbs: Rarely
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
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