Who We Are:
TwelveStone Health Partners is focused on the medication needs of patients with chronic, complex and rare conditions. For more than 35 years, TwelveStone Health has been dedicated to finding new ways to deliver care designed around the patient. Chronic conditions include Multiple Sclerosis, Cystic Fibrosis, Hemophilia, Crohn’s Disease, Growth Deficiency, HIV, Leukemia, and many others.
For patients, we provide access to the most advanced medications, along with the personal and financial support patients need to live with chronic conditions. For providers, we simplify treatment for complex conditions by eliminating the administrative and clinical burdens placed on your practice when patients need innovative specialty medications.
Providers we serve: Hospitals, Long-Term Care Facilities, Hospice, Home Care, Specialty Clinics Solutions include: MEDIpack packaged medications, nutrition therapy, home infusion services, specialty pharmacy services, and infusion centers.
TwelveStone Health Partners supports the transition from acute to post-acute care environments and the journey from sickness to health. We are currently licensed in 50 states.

This position currently falls under the Centers for Medicare and Medicare Services (CMS) vaccine mandate. If you are selected for this position, you will be required to comply with CMS requirements. A reasonable accommodation process is available for new hires through our Human Resources department.

We offer a competitive pay and benefits package.

Summary: The Centralized Scheduler will schedule patients for infusions in our infusion clinics throughout the region.

Essential Duties & Responsibilities

• Schedule patient appointments and reschedule as needed.
• Review patient medical forms, insurance benefits and obtain pre-authorizations for upcoming appointment.
• Answer general inquires and provide information, record call statistics in patient logs.
• Work in conjunction with the IC staff to ensure all patient records, medical forms, insurance and labs are readied for the Infusion Center appointment.

Minimum Qualifications:

Education: High school diploma or equivalent. Some college, business, healthcare administration or computer technology preferred.

Experience: 6 months call center and/or healthcare scheduling experience required. Experience with scheduling and/or verifying medical records preferred.

Functional Competencies: Customer Service, good communication, organized with attention to detail, problem solving, excellent telephone & computer skills, knowledge of scheduling & medical benefits.