Front Office Supervisor
Full Time
Saint Paul, MN 55101
$23 an hour
Posted
Job description
The Intercontinental St. Paul Riverfront hotel is truly elegance along the Mississippi! Centrally located and set high above the Mississippi, our downtown hotel truly connects our guests with all St. Paul has to offer while we provide them with a luxurious stay. Our team members are loyal and dedicated, taking pride in providing our guests with a comfortable, memorable experience.
We are seeking a Front Office Supervisor to join our team! Our Front Office Supervisor assists the Front Office Manager and Assistant Front Office Manager in the daily operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding guest service goals.
What Intercontinental St. Paul Riverfront can bring to YOU:
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Benefits including Medical, Dental, Disability and vision insurance;
401(k) including 401(k) match;
Paid Time Off (both paid sick time and vacation);
Employee Discount;
Flexible Schedule
What you can bring to Intercontinental St. Paul Riverfront:
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Assist in supervising the front desk function;
Ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservation systems, safety and emergency procedures;
Monitor performance and recommend corrective or disciplinary action and alert management of potentially serious issues;
Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up;
Perform other duties which may include guest room tours, concierge services, bell assist, and any special guest requests;
Assist the Front Office Managers on system training and executing any and all Front Office procedures;
Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions;
Respond appropriately to guest complaints;
Make appropriate service recovery gestures in accordance with established guidelines;
Promote teamwork and quality service through daily communication and coordination with other departments;
Assist Front Office Managers in the execution of their duties as requested/needed;
IHG Loyalty champion;
Other duties as assigned by management
We are seeking candidates with:
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1 + years of Front Office/Guest Relations experience including Supervisory training/experience in a hotel;
Knowledge of Opera PMS and IHG Rewards Club preferred;
Scheduling flexibility is required - must be available evenings, weekends & holidays. (work varying schedules to reflect the business needs of the hotel)
Able to effectively deal with guests , some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts;
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error;
Ability to listen effectively and speak English clearly to communicate with customer and employees and prepare written complex reports of room availability and revenues generated;
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit and counting/securing assigned bank;
Ability to analyze information and make effective judgements;
Able to perform all essential duties and responsibilities with or without reasonable accommodation
Physical Environment:
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Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system;
Ability to lift and transport luggage weighing up to 35 lbs.;
Must be able to stand for long periods of time
At Intercontinental Riverfront St. Paul, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. Intercontinental Riverfront St. Paul is proud to be an equal opportunity workplace and is an affirmative action employer.
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