Job description

Health-conscious, enthusiastic, responsible person wanted. Front office/Receptionist in an integrative allergy & acupuncture medical practice. Strong clerical and people skill required. Experience in a health care office or wellness center preferred. QuickBooks and electronic medical record experience desired.

Full-time: Tuesdays, Wednesdays, and Fridays 8:45am-6:00pm, Saturdays 8:45am-2:30pm, Mondays & Thursdays approximately 1 hour of remote work.

Purpose of the position:

To manage and facilitate patient reception, scheduling, payments, communications and monitoring of the front desk responsibilities for practitioners and patients as needed. Ability to stay organized in a fluid and dynamic setting. Functional or integrative medicine experience preferred, but not required. This is a key position for someone who thrives in a clinical administrative role with high customer service standards and is process driven. Compensation DOE.

Qualifications:

• Read, write and speak English fluently
• Excellent verbal and written communication skills
• Professional phone use and etiquette
• Accuracy and attention to detail
• Ability to multi-task effectively
• Computer and software literacy & comfort
• High school graduate
• Basic math and accounting skills
• Punctual, reliable and responsible
• Medical office experience preferred, 2+ years in a clinical setting
• No more than 30 minute commute time to Sebastopol
• Customer service experience and problem solving skills
• Team player
• Dynamic and fun culture, must align with high standard of quality of care services

Physical Requirements:

• Capable of moving frequently between sitting and standing
• Must be able to sit for several hours at a time
• Ability to move or lift up to 40 pounds
• Climb a 3-tier ladder

Primary Accountabilities of the Position:

• Greet and check in patients.
• Register new patients.
• Maintain a calm and positive atmosphere.
• Answer phones; respond to calls appropriately.
• Answer new/established patient inquiries.
• Educate callers on the practice and practitioners’ specialties, services and fees.
• Schedule patient appointments.
• Manage appointment schedule; cancellations, reschedules.
• Relay information between practitioner and patients.
• Send office’s outgoing mail.
• Monitor and reply to office email.
• Email correspondence with patients/practitioners.
• Notify practitioners of patient's arrival and navigate schedule deviations.
• Assist practitioners with keeping to timely schedule.
• Address or appropriately direct patients' questions or concerns.
• Navigate multiple medical software programs.
• Ensure completeness, accuracy and maintenance of patient information.
• Assist with filing and record keeping activities as needed.
• Manage a cancellation list for practitioners.
• Check out and collect patient payments at time of service.
• Administration of patients authorizations and financial agreements.
• Room patients as needed.
• Tidy and prepare treatment rooms for patients
• Maintain an orderly reception area.
• Monitoring office supplies.
• Maintaining herb & supplement pharmacy
• Monthly accounting for patient services.
• Account and balance cash drawer daily
• Prepare weekly bank deposits.
• Reconciliation of returned patient checks
• Responsible for retrieving mail daily and delivering to practitioners.
• Adhere to HIPAA and OSHA guidelines.
• Follow policies and procedures of the practice.
• Closing and opening procedures per operations manual.
• Adhere to assigned work schedule.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Employee discount
• Wellness program

Healthcare setting:

• Private practice

Medical specialties:

• Allergy & Immunology
• Holistic Medicine

Schedule:

• Every weekend
• Monday to Friday

COVID-19 considerations:
Patients and employees are required to wear masks while in office. Employees must be vaccinated and boosted.

Ability to commute/relocate:

• Sebastopol, CA 95472: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you work all the required shifts:

Tuesday 8:45-5:45
Wednesday 8:45-5:45
Friday 8:45-5:45
Saturday 8:45-2:00

Experience:

• Medical office: 2 years (Required)

Work Location: In person

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