Job description

Jay C Food Stores

Store Position Profile

Position Title: Customer Service Lead Clerk

Department: Front-end

Position Reports To: Store Management

Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:
· Promote trust and respect among team members.

· Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

· Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

· Report pricing and scanning discrepancies to the appropriate manager.

· Process customer transactions quickly, accurately, and efficiently.

· Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.

· Communicate new and on-going special programs and promotions with customers.

· Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.

· Handle funds, coupons, and tenders according to company policy.

· Stock and inventory department merchandise.

· Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.

· Label, stock and inventory department merchandise.

· Report product ordering and shipping discrepancies to the department manager.

· Display a positive attitude.

· Stay current with present, future, seasonal and special ads.

· Adhere to all food safety regulations and guidelines.

· Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

· Notify management of customer or team member accidents.

· Report all safety risks or issues, and illegal activity including- robbery, theft or fraud.

· Collaborate with team members to encourage teamwork.

· Adhere to all local, state and federal laws, and company guidelines.

· Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager.

· May be responsible for opening or closing of store depending on your shift.

· Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are

Leadership Behaviors

· Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

· Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

· Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

· Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.

· Coaches and Develops Others - Develops and cares about team members, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

· Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

· Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

· Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

· Safety Awareness -Identifying and correcting conditions that affect team member safety; upholding safety standards.

Minimum Position Qualifications:
· Ability to handle stressful situations

· Effective communication skills

· Knowledge of basic math

· Standing or walking- 100 percent of the time

· Lifting- average of 40 pounds

· Pushing and pulling

· Manual dexterity

· Bending, twisting, and turning

· Reading Comprehension

· Talking- good verbal skills with customers and employees

· Listening- good communications with customers and employees

· Repetitive motion of hands and wrists

· Must be 21 years old

Desired Previous Job Experience
· Cashier

· Customer Service Experience

· Second language

Potential Career Path from this position:
· Assistant Customer Service Manager

· Front End Manager

Job Types: Full-time, Part-time

Pay: $16.30 - $20.70 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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