Job description

⭐⭐ Join our team! We are hiring a Front Desk Supervisor at Marriott Hotel & Golf Club at Champions Circle, Fort Worth, TX. ⭐⭐

Marriott Hotel & Golf Club at Champions Circle, Fort Worth, TX is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

⭐⭐⭐ The Front Desk Supervisor supervises the activities of the Front Office in a pleasant, professional, and efficient manner while offering outstanding guest service.⭐⭐⭐

Team Member Discounts

• Discounted room rates at participating Marriott International hotels and OHM managed properties.
• 20% discount on meals at participating Marriott International hotels and OHM managed properties.
• Complimentary tee times for you and up to 3 guests at The Golf Club at Champions Circle.
• (1) free hour of game play for you and up to 5 guests at BigShots Golf Fort Worth.

At OHM, WE are:

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community Involvement, & philanthropic outreach efforts.

⭐Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

⭐Seeking supportive, collaborative, relationship-builders to join our team!

What we offer:

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔Health, Dental, Vision & Life Insurance Options

✔ Paid Time Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔Hotel/Restaurant Travel Perks & Discounts!

Purpose for the Position:
To supervise the activities of the Front desk team during assigned shift and perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to front desk and bell persons which contributes to an overall positive experience.

Essential Responsibilities:

• Takes responsibility for assigned team members in the absence of the Supervisor, assigns work, and ensures proper training and performance of assigned team members.
• Takes the initiative to greet guests in a friendly and warm manner.
• Registers and assigns rooms to guests.
• Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.
• Transmits and receives messages using telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests’ accounts.
• Computes bill. Collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred, but not required.
• Preferred: One year experience night audit, two years’ experience in front office operations, and one year experience in either direct sales or retail sales, OR an equivalent level of education and experience.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
• May be required to lift in excess of 40 pounds on occasion.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Fort Worth, TX 76177: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your compensation expectation?
• Are you able to work weekends?

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person

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