Front Desk Representative- Hotel-Full Time (Harrah's Ak-Chin Casino)
Full Time
Maricopa, AZ 85139
Posted
Job description
ESSENTIAL JOB FUNCTIONS:
- Checks guest in and out of hotel following established procedures
- Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
- Accurately informs guests of shows, facilities, services and room amenities available at Harrah's.
- Assists guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
- Follows up with each guest as needed.
- Assist guests with information about local area attractions
- Answers phone professionally and energetically and assists guests with questions/ concerns.
- Proactively checks reservations for accuracy to ensure seamless service.
- Maintain energy level and remain attentive while standing on feet during throughout 8-10 hour shift.
- Must be able to lift 50 pounds.
- Must be able to stand up to 10 hours per day.
- Maintains a clean and spotless work area.
- Outgoing personality.
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