Job description

Job description

**Special consideration will be made to anyone interested in working Part-Time Night Audit (2-3 shifts per week) along with Front Desk (2-3 shifts per week).**

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you! Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Perform daily Night Audit tasks for hotel along with setting up hot continental breakfast
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guest issues in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
• Guest service mindset
• Excellent communication and organizational skills

Job Type: Full-time

Salary: $13.00 per hour starting

Schedule:

• Ability to cover any shift (primarily 3PM-11PM, 11PM-7AM, may also include 7AM-3PM as needed)
• 8 hour shift
• Weekend availability required

COVID-19 considerations:

To keep our staff safe, we have provided a clear dividing barrier between guests and front desk, as well as hand sanitizer, gloves, and face masks.

Ability to commute/relocate:

• Shofield, WI 54476: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Schofield, WI 54476: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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