Job description

A hotel guest service representative represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.

Performs pre-registration and registration duties for incoming guests. They essentially check guests in and out, make room reservations and track and report room statuses and rates.

Looking for a front desk agent willing to work any shift when needed and be part of our team. Looking for evening shift (3pm - 11pm).

Guest Service Representative Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on daily checklist.

Job Type: Full-time

Experience:

• Customer Service: 1 year (Preferred)

Schedule:

• Weekends required
• Holidays required

Job Type: Full-time

Salary: From $11.50 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Evening shift

Ability to commute/relocate:

• Youngstown, OH 44515: Reliably commute or planning to relocate before starting work (Required)

Job Types: Full-time, Part-time

Pay: From $11.50 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Youngstown, OH 44515: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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