Job description

About us

Do you see yourself as a Front Desk Agent? What's your passion? Whether you're into tennis, shopping or karaoke, at avid - an IHG Hotel we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Your day to day

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports etc.
• We offer great shuttle service to our customers 24/7 so you must be willing and able to drive guests to designated places.
• Responsible for keeping all breakfast items full and presentable. Ensuring all breakfast areas and lobby are kept clean and tidy.
• Responsible for general cleanliness of the hotel lobby
• Up-sell rooms where possible to maximize hotel revenue.

PEOPLE

• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Enroll guests in IHG One Rewards when possible
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

GUEST EXPERIENCE

• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Attend to Laundry during down time
• Carrying or lifting items weighing up to 50 pounds
• Ability to handle breakfast duties
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.
• Valid Drivers License required for 24 hour shuttle coverage.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount, and superb training.

Join us and you’ll become part of the global IHG Hotels & Resorts family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG Hotels & Resorts is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

COVID-19 considerations:
IHG Way of Clean includes deep cleaning with hospital-grade disinfectants, and guests can expect to see enhanced procedures, which may include: face-covering requirements, various ways to reduce contact throughout the hotel, social distancing measures.

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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