Job description

General Summary:

Responsible for attending to the needs of guests, especially during check-in and check-out

Primary Functions:

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.

Optimum Attributes:

• Good Communication skills
• Self-motivated
• Problem solving abilities
• Critical thinking
• Detail oriented
• Ability to manage multiple projects and work assignments

Requirements:

• Computer skills needed

Performance standards:

Performance shall be measured by Budget, Guest Scores, QA and cleanliness of the hotel.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Job Types: Full-time, Part-time, Temporary

Pay: $13.00 - $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Rehoboth Beach, DE 19971: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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