Job description

NightStar Lodging Hotel Group owns and manages four hotels in Jackson County, NC. We partner with IHG, Best Western International, Choice Hotels, and Wyndham Hotels providing award-winning hotel accommodations.

We are looking for an Assistant General Manager responsible for all aspects of operations at one of our busy hotels in Sylva/Dillsboro, NC. The Assistant General Manager is responsible for managing the day to day operations of every department, making sure that all departments run smoothly and efficiently.

Prior hotel experience and management is required. Preference given to candidate familiar with branded hotel franchises.

• Create and maintain a strong team with great cohesiveness.
• Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel. Hire without any discrimination or bias.
• Understand and execute company’s coaching and disciplinary policies
• Ensure team members Brand and Company’s educational standards are met and documented to brand standards.
• Motivate team to drive revenue.
• Understand sales effort within the market and drive both Occupancy and ADR.
• When directed, assist with sales calls to top accounts and new accounts and constantly be engaged in the sales efforts.
• Assist with account maintenance, prospecting, qualifying, and closing pertinent pieces of business.
• Understand the workings of the hotel. Deliver a consistently clean and well-maintained hotel.
• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges
• Work with General Manager to achieve brand and corporate goals (daily, monthly, and annually).
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards
• Cover front desk shifts or work in other departments as needed to keep the hotel operating.

JOB REQUIREMENTS

• Post-high school course work in hospitality from an accredited university in Hotel and Restaurant Management, Business Administration, or related major and/or at least two years experience in hospitality/hotel management field including guest services, front desk, housekeeping, sales and marketing, and management operations.
• Branded hotel experience and desire to operate an award-winning hotel
• Must have excellent verbal and written communication skills including mastery of developing and maintaining client relations and networking in order to successfully drive existing and new business.
• Must have interpersonal skills and commitment to internal customer service standards.
• Strong organizational skills with the ability to manage multiple projects and prioritize tasks
• Ability to maintain a professional appearance and manner at all times with a warm and friendly demeanor
• Leadership skills with the ability to delegate, motivate, and inspire
• Must be able to multi-task, a self-starter, and have the ability to apply appropriate resolution to stressful situations.
• Must have strong computer skills and be able to operate the Property Management System.
• Ability to lead and maintain composure in all situations, with both internal and external influences
• Must be capable of performing all hourly functions and operating all equipment in hotel.
• Must be able to work all shifts and be flexible in the amount of works hours at the job
• Must be able to maintain confidentiality of information
• Ability to perform the physical aspects of the job including sitting, bending, climbing, standing, reaching, and walking for up to 90% of the workday and lifting and carrying up to 35pds.
• Must possess a valid driver's license and reliable vehicle

NightStar Lodging LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• Paid time off

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Sylva, NC 28779: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 2 years (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: In person

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