Summary: Under the direct supervision of the Director of F&B, this position directs and coordinates the activities and service of the Restaurant, Beverage and Banquets at Unicoi State Park & Lodge by performing the following duties personally or through subordinates.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Achieves budgeted labor costs and guest service scores
• Participates and provides input towards food and beverage marketing activities
• Adheres to proper purchasing and requisitioning procedures
• Attends and participates in weekly meetings
• Supervises and directs all service aspects of the Restaurant, Smith Creek Tavern and conference/banquet spaces
• Ensures that the entire guest experience (quality, sanitation, service, etc.) meets or exceeds established standards
• Identifies current and future guest services and formulates plans and actions to achieve
• Assigns, directs, supervises and trains staff in the proper methods of food and beverage service. Maintain Beos in banquet office and have banquet housemen assignments ready when staff arrives for their shift.
• Collects and analyzes information concerning facility operations such as daily food and beverage sales, guest attendance and labor costs, maximize sales and maintain cost control
• Oversees cleaning and maintenance of equipment and facility and ensures all health and safety regulations are adhered to
• Inspects dining room to ensure all quality and service standards are followed
• Maintains food and beverage ambiance by inspecting and monitoring service stations, table linen, floors, seating, lighting and music
• Observes and directs Associate presentation for compliance with uniform and appearance standards
• Investigates and resolves food quality and service complaints
• Assists in competitive pricing and menu changes in Restaurant, Tavern and conference/banquet operations
• Operates the facilities within the established budget(s)
• Ensures Associates serve alcohol responsibly
• Maintains Guest check audits
• Spot checks to ensure proper check handling procedures
• Notifies Engineering of any facility maintenance needs through work orders
• Ensures proper sanitation of all areas
• Implements and ensures compliance of all alcohol controls
• Other duties as assigned by the Director of F&B

Supervisory Responsibilities: Manages service subordinates in the Food and Beverage Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Schedule: This position will typically work evening hours including weekends and holidays

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and intercept bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out concrete instructions furnished in written or oral, or diagram form. Ability to interpret a variety of instructions furnished in written, oral, diagram form.

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.

• Work near moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals

Unicoi State Park & Lodge is one of Georgia's premier state parks located within the north Georgia mountains in the quaint town of Helen.

Unicoi is a beautiful park and perfect for nature lovers!! With wonderful and great accommodations surrounded by nature's playground, we couldn't help but create great experiences that only enhance our guests' getaway. From paddleboard courses and s'mores with stories around the campfire to fly fishing classes and guided hikes, we have something that all of our guests will enjoy. Our newest attraction is the Adventure Lodge, which hosts a variety of activities to include zip lines, archery ranges, and a shooting range.

At Unicoi, we take pride in delivering the absolute finest in Lodging and Park experiences for our guests. We have a successful and professional work environment with opportunities for growth and career development. Every day you will have the opportunity to experience:

• A fun work environment while making great $$
• Opportunity for growth and development with a leading hospitality management team
• Free Employee Meals
• Free uniforms
• Georgia State Park Pass
• Employee discounts at the Lodge
• Discounted room rates and golf at Coral Hospitality properties
• 12 comp rooms and 12 comp campsites at all NGMA State parks
• Free and discounted golf and park activities at other NGMA State Parks
• The most incredible views that North Georgia has to offer

We are managed by Coral Hospitality, one of the South’s premier hotel management company.

COME AND JOIN OUR AMAZING TEAM!!!