Job description

Job Summary: Responsible for planning, directing, and coordinating operations and non-management personnel. Ensure adherence to Duffy’s brand standards, employment policies, health and safety standards and financial performance.

Major Areas of Responsibility:

• Monitor all restaurant operations and conditions to ensure the quality of the product and guest services.
• Monitor job performance; food and labor costs, budgets, and sales; labor payroll sheets.
• Display good judgment.
• Maintain a positive attitude and professional approach to coworkers and customers.
• Demonstrate coaching/counseling skills.
• Display a strong sense of urgency.
• Delegate and follow-up.
• Is approachable to team players.
• Embrace 100% responsibility.
• Model the Core beliefs.
• Relationship building.
• Ensure FOH execution of standards.
• 100% table visits - Effective resolution table visits
• Prioritize guest relations.
• Strong floor presence.
• Expectation for positive review percentages on Customer Relationship Management (CRM) platform.
• Hold effective pre-shifts.
• Knowledgeable of all food specs.
• Complete a line/temp check.
• Write a prep list.
• Place an order, adhering to pars, through food distribution company (Sysco).
• Understand the delivery order error rate.
• Basic interviewing skills.
• Train/work closely with the FOH Trainers.
• Write schedules for all employees.
• Anticipate staffing needs.
• Write floor plans for servers.
• Utilize Hot Schedules/labor proforma/logbook/templates.
• Utilize iControl for sales, item trends, labor, overtime, etc.
• Maintain department labor standards.
• Open and close store using checklists.
• Run an effective wait.
• Knowledge of FOH manager computer functions.
• Health inspection compliance, FOH cleanliness/sanitation.
• Comply with restroom standards.
• Strong MVP and Paytronix knowledge.
• Basic R&M knowledge.
• Enter all food invoices and import Sysco invoices.
• Involved in local store marketing initiatives.
• Basic P&L knowledge.
• Handle cash transactions, comps, or voids, and amounts of cash in drawers.
• Understand Specific Measurable Achievable Relevant Time-bound (SMART) goals.

Qualification Standards

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Integrity — Job requires being honest and ethical.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Social Orientation — Job requires preferring to work well with others rather than alone.

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