Job description

*Please note: This position is a floating position that provides support to our branches in Columbia, Jefferson City & Boonville, MO and will require traveling to those branches on a need basis.

You've probably read a lot of job descriptions. All too often, a job description draws you in, you get hired, and then the job is completely different than what was described. At UMB, we believe in doing what we say we'll do, knowing changing jobs is a major life decision.

Depending on your level of experience, the term "Floating Branch Transaction Specialist," may not mean much to you.

We're looking for:

• HS Diploma or equivalent
• Dependable transportation as this position travels to support multiple branches across an area
• Ability to work Monday-Friday 8:00 AM-6:00 PM & Saturdays 8:30 AM-12:30 PM
• Ability to travel within a select market and support multiple branches on a weekly basis

Bonus points if:

• You have one year experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Leadership roles experience (team lead, shift lead, etc) preferred
• Bilingual

What to expect from UMB:

UMB begins with YOU! We measure success in how we use every transaction and interaction to improve our customer's financial wellbeing. Our Branch Transaction Specialist – Float Team is at the forefront engaging the client by name and ensuring that they feel welcomed and appreciated. Branch Transaction Specialist blend technical excellence, strong organizational skills with an outstanding talent for building rapport. This role delivers on our “Count on More” brand promise by assisting customers with simple and complex transactions, resolving service inquiries, introducing the convenience of digital self-service tools and managing customer flow all while complying with policies, procedures and regulatory requirements. As a member of the Float Team, Branch Transaction Specialist support multiple branches within a designated market. Based on business continuity needs and scheduling, these team members will travel between multiple branches within a designated market each week.

We want you on our team if you have a passion for making your customers and teammates feel valued while holding yourself to the highest level of accuracy. Our branch environment is extremely fast paced with several daily priorities which means you have a wealth of opportunities to expand your base of knowledge – aka you will never be bored.

We are passionate about helping our team members develop their careers! You will have deep relationships with your Managers, Regional Delivery Manager, and specialists. These leaders invest in your success through daily feedback, personalized coaching and helping you grow your career. From day one, you will receive training including hands-on practice, and dedicated support throughout your on-boarding experience. With demonstrated success, you will have unlimited opportunity to grow throughout the company.

A typical day as a UMB Personal Banker:

• Completing financial transactions and service requests accurately and efficiently, while complying with all policies, procedures and regulations.
• Earning your customers’ personal recommendation by consistently delivering the unparalleled customer experience in the lobby, drive-thru and over the phone. Speed, accuracy, listening for details and an engaging personality ensure that UMB stands out from the crowd.
• Play an active role in branch daily operations to ensure safety and soundness for both the customer and the bank.
• Maintaining an expert knowledge of our self-service and digital platforms to help customers learn how to complete their banking needs at their convenience.
• Helping your branch achieve growth targets by identifying opportunities to connect customers with team members who can help them make money, save money and protect money.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please indicate this to a UMB recruiter or through the application process.

*Qualified candidates are eligible to receive a $1000 sign-on bonus for this position*

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Required)

Work Location: On the road

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