All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift: Day's Monday - Friday (1 weekend day occasionally) must be open

Location: East Rollins ST Orlando, FL

You Will Be Responsible For:

Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

• Prepares, processes, and follows cases (or application packets) for patients who request financial assistance on their hospital accounts. Works all pending information regarding financial assistance determination and seeks resolution within assigned time frames. Ensures proper written communication is completed for all patient accounts that are presented for Finance Committee review.
• Maintains knowledge of the Florida Medicaid and county government programs. Fully understands the Medicaid Share of Cost process and completes bill tracking for Medicaid Share of Cost as assigned. Reviews daily, weekly and monthly reports as assigned in a timely and productive manner to determine if intervention is needed.
• Serves as hospital liaison for specialized departments, service providers, physician offices, Government agencies, noninsured and under insured patients; as well as the hospital liaison for funds provided by special programs and foundations.
• Appropriately sets payment arrangements with our uninsured and/or under insured patients and physicians offices or their representative, scheduling payments due as required. Ensures Financial Statements are scanned, and patient accounts are adjusted accurately and timely, to contribute to state audits for DSH reimbursement. Reviews patient accounts proposed for transfer to a collection agency and makes recommendations to leadership regarding disposition of accounts.
• Understands and maintains current knowledge of various hospital contracts with service providers for specialty packages, foundations, programs and funds for noninsured and under insured patients. Conducts monthly and quarterly reconciliation with physician offices and processes refunds or collection of additional charges with both service providers and noninsured or under insured patients.

• Two years’ experience in Patient Access/Patient Financial Services Department or related field (Registration, Finance, Collections, Customer Service, Medical Office or Contract Management

• Ability to serve as hospital liaison for patient and family in absence of patient representative

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature

• Ability to respond to ever-changing matrix of hospital needs and act accordingly

• Typing skills equal to 20 words per minute net

• Self-motivator and quick thinker

• Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing

• Microsoft Office Products (excel, word, outlook)