Job description

Job Description:Position: Finance Manager/Sr. Finance Analyst, Service Delivery and BCM for a leadign pharma company ,
Location: Lawrenceville, NJ or Tampa, Florida
schedule: 50% onsite, 2-3 days a week

"We are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary:
We are expanding the Service Delivery team and as such we have a newly created position for a Service Delivery Manager. Service Delivery are responsible for the governance of Global Financial Services including outsourced services, we partner with operations including Record to Report, Order to Cash and Invoice to Pay.

Primarily this role will partner with Record to Report and Invoice to Pay operations, being the global point of contact for Knowledge Management, Problem Management processes, and driving Continuous Improvement with our outsourced partners.

The successful applicant must possess a high attention to quality and be able to work collaboratively with key internal and external customers. They will need to demonstrate flexibility, be open-minded and adaptable to changing business needs and requests. The ideal candidate will have a demonstrated ability to analyze and interpret complex financial information, be an effective decision maker and planner and be able to offer and deliver superior business solutions. The candidate must have ability to manage multiple tasks, be well organized, and have a proven track record of meeting or exceeding deadlines. Strong project management and leadership skills are very desirable. Strong oral, written, and interpersonal communication skills are vital. The successful candidate must be a self-starter, highly motivated, and work with minimal supervision.

Key Responsibilities
Governance of Knowledge Management Activities including:

• Ownership of Work Instruction repository, initial project required to review other possible repositories, identify appropriate structure, and migrate documentation. Ongoing management of repository to ensure data is maintained correctly.
• Coordination routine Work Instruction review, management, and escalation of non-compliance
• Identifying opportunities to standardize processes and documentation.
• Conduct process mapping workshops and evaluate processes to drive standardization and efficiencies.
• Host training sessions for users and create training documentation on repository and knowledge management process.
• Serve as the Champion on any repository platform integration and transitions

Governance of Problem Management, including:

• Ownership of Problem Management repository, keeping up to date with system enhancements and requirements.
• Monitoring of ticket governance including creation, assignment, and resolution.
• Monitoring problems to ensure quality documentation of root cause, corrective, and preventive actions
• Monitoring tickets completion process and timeliness and escalate for prompt resolution and closure
• Analysis of tickets created, report out to Stakeholders on underlying trends and broader opportunities identified
• Host training sessions and manage user specific enquiries relating to Problem Management

Continuous Improvement Management, including:

• Driving Continuous Improvement with our outsources stakeholders.
• Collecting and managing Operations pain points to drive process improvement
• Identifying opportunities to standardize and improve operational processes
• Conduct complete ad hoc projects and unusual or complex assignments, supporting multiple projects in a time sensitive environment.

Soft Skills Desired

• Work independently within assigned scope; identify, analyze, and solve problems requiring cross-department involvement; manage demands and expectations; demonstrate sufficient extent and breadth of business experience to present as a credible business partner for the Record to Report and Invoice to Pay Teams
• Ability to work under pressure with conflicting priorities escalating conflicts were required
• Take responsibility and accountability for monitoring or executing all tasks within scope
• Daily/weekly/monthly work prioritization and planning guided by understanding of dependencies, complexity, and compliance requirements. Flexibility to adjust to broader team priorities.
• Co-operate with other teams internally as well as with external parties (outsourced provider). Independently drive cross-functional deliverables and issue resolution process for all tasks performed within scope
• Communicate clearly, effectively, and appropriately at different levels of the company regarding assigned tasks. Propose communication regarding complex issues and involve line manager as appropriate.

Ability to influence people at all levels both locally, regionally, and globally

• Apply understanding of overall end-to-end process in task execution, decision making and planning.
• Identify and drive areas for CI within assigned scope by influencing and engaging business partners and supporting your peers and managers in delivering on a broader scope
• Be adaptable

Qualifications & Experience

• Accounting background
• Degree in accounting or equivalent business experience
• CPA desirable
• Fluent in English.
• Excellent computer skills with competencies in MS applications (Excel, Outlook, PowerPoint, Visio) and major ERP platforms (preference SAP).
• Excellent working knowledge of record to report and invoice to pay processes in a multinational company.Why You Should Apply

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Job Type: Contract

Pay: $93.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lawrenceville, NJ 08648: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Accounting: 5 years (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Governance of Problem Management: 1 year (Preferred)
• Project Management: 7 years (Preferred)
• Visio: 6 years (Preferred)
• ERP systems: 7 years (Preferred)
• SAP: 1 year (Preferred)
• pharma/biotech industry: 1 year (Preferred)

Work Location: Hybrid remote in Lawrenceville, NJ 08648

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