Job description

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer’s location or customers can stop by our office center location.

Nerd (Field Service Technician)

The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team. Will consider a 1099 contractor.

Job Title: Nerd (Field Service Technician)

Reports to: Franchise Owner

Department: Technical

Location: Franchise Office, Bonita Springs, FL

Pay Rate: Open

Status: Part time (30 hours per week) with the potential for full time (40 hours per week) if demand requires

Technical Qualifications:

We require A+ certification as well as a background in networking essentials. Other certifications such as Network+, ACMT, and MCSE are desirable. The successful candidate will also have to pass our Nerd Test.

Customer Service Skills:

• Experience in working with non-technical customers and setting them at ease
• Detail oriented
• Proactive in problem solving
• Enjoys working with residential customers and small businesses

Duties Include:

• 2-3 onsite computer solutions/repairs for Windows-based PCs and Apple computers per day.
• Network installation and maintenance (wired, wireless, LAN, WAN)
• Data recovery and loss prevention
• Virus protection and Spyware/Adware removal
• Computer security enhancement
• PC Hardware and software fault isolation and repair
• System repair and upgrades
• Software upgrade and installation
• One-on-one training

Skills & Experience

• 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.) Proficiency with peer-to-peer and client/server network configurations and troubleshooting
• Professional, high-energy, customer-oriented work ethic
• Valid driver’s license and a clean driving record
• Must be willing to submit to mandatory background check
• Optional: MS Servers, routers, switches, hubs, gateways, print servers, Windows firewalls/proxies

Job Types: Full-time, Part-time

Pay: Up to $20.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
We provide masks and sanitation materials in line with CDC recommendations.

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• CompTIA A+ (Preferred)

Work Location: On the road

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