Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Who we want-

Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.

What you will do-

As the Field Service Engineer, you will independently schedule and perform on-site installation, maintenance and repair of highly complex robotics medical equipment and software systems. You will also be responsible for maintaining customer satisfaction, providing both verbal and on-site customer support, as well as verifying and approving the operational quality of Stryker systems and equipment. You will travel and assist in other Field Service team members territories such as NC, GA, NC, SC, GA, VA and KY. This is a field-based role. We are seeking an employee that is residentially located in Knoxville, TN or surrounding area. The employee will travel (car or plane) up to 75% to hospitals or surgery centers.

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions

• Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met within the territory

• Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics

• Ensure total customer satisfaction therefore facilitating renewals of existing Service Agreements

• Promote the growth of Stryker by partnering with Account Executives and MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues

• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment

• Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists and /or attachments

• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required

What you need-

• High School Diploma or equivalent, required; Bachelor’s degree “preferred”

• 5+ years of experience of robotics or highly complex product, required

• Experience in a technical field service profession or in a relevant capacity “preferred”

• Valid Driver’s license with good driving record, required

• Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed, required

• Must have the ability to lift, push, pull and carry up to 50 lbs, required

• Demonstrated knowledge of robotics or highly complex product required; knowledge of capital equipment “preferred”

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com