Job description

Position Summary:

Convergent Dental recently developed and launched Solea, a dental laser that cuts everything in the oral cavity without anesthesia. Less than two years after its introduction, Solea has become the #1 hard and soft tissue laser in dentistry and we are looking for a Field Service Engineer who can assist customers over the phone and on-site with technical problem diagnosis and resolution. This is an exciting and challenging position that fills a critical need and contributes significantly toward the company’s success.

Primary Responsibilities:

• Responsible for troubleshooting and repair of equipment both in-house and at customer sites
• Carry out technical assignments to install, modify, and repair our laser based Dental Systems
• Analyze and repair mechanical, electrical, and software failures.
• Complete in a timely manner, standard equipment documentation and reports to include service reports, installation records, and other documents necessary for a FDA approved device.
• Provides customers with timely and accurate technical information in a positive and straight forward manner.
• Disassembles malfunctioning dental devices, troubleshoots and uses standardized testing procedures; examines and tests mechanisms for defects.
• Replaces or repairs defective parts; may require modification or replacement components.
• Reassembles dental devices or equipment and tests assembly for conformance to specifications.
• Inspects devices and tests equipment periodically and adjusts calibration to ensure functioning within specified standards.
• Determines correct spare parts required to complete a repair.
• Maintain an inventory of materials, including electrical, mechanical, and optical components for in field servicing of client devices.
• Provide training to dental office staff on the set up and maintenance of the dental laser.

Company Core Values & Key Skills:

• Communication: The individual communicates effectively with clients, co-workers and management to enable efficient work processes. The individual listens carefully to others’ business-related needs and viewpoints. The individual is able to express solutions and responses clearly and concisely, in both verbal and written form.
• Respect: The individual fosters mutual respect among their co-workers, managers, clients, vendors and other business associates. They actively participate in creating an environment where various styles are welcomed and sought-after. They seek out perspectives of those from different backgrounds and consider the ideas of others.
• Honesty: The individual is fair and truthful. They are straightforward in their conduct. They exhibit behavior that is considered to be proper and acceptable. They maintain confidentiality of all proprietary and protected company information.
• Caring: The individual exhibit a strong feeling of enthusiasm or excitement for their work and the activities they are performing. They are passionate and willing to put more energy into something to ensure it is done the best it can be. They care about their fellow co-workers and show concern for others.
• Innovation: The individual demonstrates creativity by coming up with inventive solutions and bringing a fresh point of view to problem solving. The individual has the ability to visualize new ideas or improvements within the scope of responsibility. They challenge conventional practices to find a better way.

Requirements:

• Basic knowledge of electro-mechanical systems (lasers and optics valued)
• ASEE or equivalent technical education.
• Minimum of 3 years working in a field service capacity working with customers to resolve problems related to computer hardware/software/medical devices.
• Good problem-solving skills and attention to detail
• Excellent service etiquette
• Able to work independently
• Ability to regularly lift and maneuver objects weighing up to 50 lbs
• Valid driver’s license and current valid unrestricted passport required
• May require after hours telephone support or on-call availability.
• Window and MS Office Suite experience required. com experience is a plus.
• Experience in Dental or Medical practices reliant on advance technologies a plus.

Position Location:

Cincinnati, OH

Travel:

Job requires extensive travel to client sites. Expect 100% travel.

About Convergent Dental:

Convergent Dental is a high-energy, high-tech, dental systems company that is experiencing rapid growth and looking for new team members who can grow with us. Our environment is extremely fast paced and entrepreneurial. The company has entered the market with Solea, the first-of-its-kind CO2 hard and soft tissue laser that cuts six times faster than any other laser-based system in dentistry. Solea’s speed and precision is a result of its wavelength and computer controls that are unique to Convergent Dental, Inc. Our company is well-funded and opportunities for stock options and advancement are plentiful. If you are a motivated, career-oriented individual who is interested in being in on the early stage of a significant opportunity, Convergent Dental is the place for you.

Job Type: Full-time

Work Remotely

• No

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: On the road

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